Amanda Muller
Sault Ste. Marie,ON
Summary
Dynamic inventory control professional with proven expertise at Soo Cannabis, adept at enhancing customer satisfaction and resolving conflicts. Skilled in cash handling and staff training, I effectively implemented strategies that boosted sales. Known for multitasking and prioritizing in fast-paced environments, ensuring smooth operations and a loyal customer base.
Offering strong foundation in customer service and retail operations, eager to learn and develop in supportive environment. Brings quick learning ability and effective communication skills to support team goals and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Inventory Control/Key Holder
Soo Cannabis
02.2020 - 03.2025
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Oversaw store operations by counting cash drawers, bank deposits, reviewing and supervising staff.
- Experienced in POS system
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Oversaw ordering and deliveries, unloading truck taking inventory and putting product away
- Assisted in hiring and training new employees.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Cashier/Manager
Rick's Outlet
09.2009 - 07.2018
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted drawers at start and end of each shift.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Ordered product, controlled inventory
Attendant
Pathways Retirement Residence
03.2003 - 02.2009
- Assisted Residents with all ADLs
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Assisted with meals and serving residents
- Provided exceptional customer service by promptly addressing guest needs and requests.
Janitor
Sunlite Floor Cleaners
10.2003 - 06.2006
- Kept building spaces premises clean inside and outside.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
Skills
- Customer service
- Workplace safety
- Customer service management
- Cash handling
- Staff training and development
- Inventory monitoring
- Employee scheduling
- Bank deposits
- Employee oversight
- Front end operations
- Back end operations
- Multitasking and prioritizing
- Problem-solving abilities
- Time management
Timeline
Inventory Control/Key Holder
Soo Cannabis
02.2020 - 03.2025
Cashier/Manager
Rick's Outlet
09.2009 - 07.2018
Janitor
Sunlite Floor Cleaners
10.2003 - 06.2006
Attendant
Pathways Retirement Residence
03.2003 - 02.2009
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