Amanda Moore
Windsor,ON
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Archival Processing Technician
Stratford Festival
10.2022 - 12.2024
- Collaborated on special projects as needed, providing support to archivists in areas such as exhibit development or collection assessment initiatives.
- Conducted research on behalf of patrons unable to visit the archives in person, providing them with detailed information or copies of requested materials.
- Enhanced archival organization by meticulously cataloging and labeling historical documents.
- Preserved delicate materials by implementing proper handling techniques and storage solutions.
- Developed finding aids to simplify navigation through complex archival collections for both staff members and researchers alike.
- Contributed to public outreach efforts, participating in the planning and execution of educational programs and exhibits showcasing archival collections.
- Provided excellent customer service to visiting researchers while maintaining compliance with institutional policies regarding material handling and use restrictions.
Care Manager
Sunrise Senior Living Community
11.2019 - 10.2022
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Trained and coordinated work of new support workers.
- Advocated for client rights while navigating various healthcare systems settings.
Front of House Server
The Observatory Pub
10.2014 - 07.2019
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
- Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
- Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
- Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
Crew Member
McDonald's Restaurant
08.2017 - 08.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
Customer Service Representative
WE Store, CF Rideau Centre
06.2017 - 12.2017
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Museum Field Placement
City of Waterloo Museum
01.2017 - 04.2017
- Assisted in the conservation and preservation of artifacts, ensuring their longevity for future generations to appreciate.
- Maintained detailed records of artifact acquisitions, streamlining the cataloging process for future reference.
- Assisted curators in the development and execution of exhibitions for increased audience engagement.
- Conducted thorough research on artifacts and collections, ensuring accurate information for displays and publications.
- Streamlined artifact cataloging process by implementing a digital database system, increasing efficiency in inventory management.
- Provided excellent customer service at the ticket counter, ensuring a welcoming environment for all guests.
Education
Bachelor of Arts - History And Archaeology
Wilfrid Laurier University
Waterloo, ON06-2014
Advanced Diploma - Museum Studies
Algonquin College
Ottawa, None06-2017
Certificate - General Office Administration
Algonquin College
Ottawa, None07-2019
Skills
- Customer service
- Attention to detail
- Organizational skills
- Historical research
- Visitor engagement
- Microsoft Office Suite
- Interpersonal
- Conflict resolution
- Collections and records management
- Communication
- Teamwork
Languages
English
Native or Bilingual
French
Limited Working
Dutch
Elementary
German
Elementary
Spanish
Elementary
Affiliations
- Friends of the Canadian War Museum
- Royal Canadian Legion
Timeline
Archival Processing Technician
Stratford Festival
10.2022 - 12.2024
Care Manager
Sunrise Senior Living Community
11.2019 - 10.2022
Crew Member
McDonald's Restaurant
08.2017 - 08.2018
Customer Service Representative
WE Store, CF Rideau Centre
06.2017 - 12.2017
Museum Field Placement
City of Waterloo Museum
01.2017 - 04.2017
Front of House Server
The Observatory Pub
10.2014 - 07.2019
Bachelor of Arts - History And Archaeology
Wilfrid Laurier University
Advanced Diploma - Museum Studies
Algonquin College
Certificate - General Office Administration
Algonquin College
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