Amanda Montes
Downey
Summary
My diverse work history equips me with a wide range of skills applicable to any job, enabling me to thrive in both independent and collaborative team environments. Strong leadership and customer-oriented skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Burlington Coat Factory
Downey
12.2024 - Current
- Processed credit card transactions accurately and efficiently.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Resolved customer complaints in a professional manner.
Delivery Driver
Amazon Flex and Uber Eats
Downey
04.2022 - Current
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
- Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
- Maintained set routes and schedules to meet customer expectations.
- Checked delivery addresses and verified correct package delivery.
Human Resources Coordinator
Parent Engagement Institute
South El Monte
09.2022 - 06.2024
- Review and analyze, each potential candidates, resume and qualifications.
- Take each candidate through interviewing, process to identify the best fit for the position.
- Daily updating and tracking new employee information using CRM.
- Analyzed employee surveys to identify areas needing improvement in the workplace.
Cashier to General Manager
Carls Jr
Irwindale
04.2017 - 04.2022
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Boosted productivity by consolidating material planning, payroll and accounting programs into one main system.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Bar Server
Applebee's Grill + Bar
Roswell
04.2010 - 05.2017
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Delivered food to customers at bar and tables.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Learned how to make a wide variety of mixed drinks.
Cashier
Factory 2 U
Roswell
06.2006 - 08.2008
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained cash drawer of $300 or more per shift.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Baldwin Park High School
Baldwin Park, CA01.2003
Skills
- Customer Service
- Recruiting
- Staff Scheduling
- Administrative Duties
- Team Leadership
- People-oriented
- Cashiering
- Order Accuracy
Certification
Serve Safe Certificate
References
References available upon request
Timeline
Customer Service Cashier
Burlington Coat Factory
12.2024 - Current
Human Resources Coordinator
Parent Engagement Institute
09.2022 - 06.2024
Delivery Driver
Amazon Flex and Uber Eats
04.2022 - Current
Cashier to General Manager
Carls Jr
04.2017 - 04.2022
Bar Server
Applebee's Grill + Bar
04.2010 - 05.2017
Cashier
Factory 2 U
06.2006 - 08.2008
High School Diploma -
Baldwin Park High School