Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Amanda Mitchell

Langley,BC

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Leader

Cactus Club Cafe
09.2019 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Server Trainer

Cactus Club Cafe
09.2019 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Utilized effective communication techniques to support server learning and comprehension.

Server

BNA Brewing Co & Eatery
09.2017 - 09.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Increased sales significantly by upselling higher-end products to customers.

Shift Manager/Key Holder

Earls Kitchen + Bar
09.2016 - 08.2017
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Barista Trainer

Starbucks
01.2015 - 09.2016
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Taught proper procedures and strategies for success to new employees.
  • Handled cash and processed payments accurately to avoid errors.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees in groups and in one-on-one scenarios.
  • Provided coaching and mentoring to employees.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.

Education

Associate of Science -

Okanagan College
Kelowna, BC
04.2018

High School Diploma -

Kelowna Christian School
Kelowna, BC
06.2014

Skills

  • Operations Support
  • Customer Service Management
  • Problem-Solving
  • Staff Development
  • Team Supervision
  • Staff Education and Training
  • POS System Operation
  • Creative Problem-Solving

Accomplishments

  • Was invited to attend the "Being a Leader" conference with Earls, and the leadership summit with Cactus Club to enhance and grow leadership skills.

Languages

English
Native or Bilingual
French
Elementary

Certification

  • Certified First Aid & CPR, Canadian Red Cross - Completed April 11, 2023
  • Serving it Right License - Issued in September 2021

Timeline

Shift Leader

Cactus Club Cafe
09.2019 - Current

Server Trainer

Cactus Club Cafe
09.2019 - Current

Server

BNA Brewing Co & Eatery
09.2017 - 09.2019

Shift Manager/Key Holder

Earls Kitchen + Bar
09.2016 - 08.2017

Barista Trainer

Starbucks
01.2015 - 09.2016

Associate of Science -

Okanagan College

High School Diploma -

Kelowna Christian School

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Amanda Mitchell