Amanda Milligan
Mount Elgin,ON
Summary
Experienced veterinary receptionist with a proven ability to manage high volume clinics while delivering exceptional client service. Adept at coordinating appointments, handling sensitive situations with empathy, and supporting veterinary teams with administrative and clinical tasks. Committed to improving clinic efficiency and patient care standards.
Overview
12
12
years of professional experience
Work History
Veterinary Receptionist and Assistant
Ingersoll Veterinary Services
Ingersoll, ON
03.2021 - Current
- Educated clients on pet care practices, fostering strong relationships and loyalty to the clinic.
- Streamlined front desk operations by implementing electronic record-keeping systems for improved accuracy.
- Trained new receptionists on office procedures, enhancing team performance and service quality.
- Developed inventory management processes to maintain supplies, reducing downtime during peak hours.
- Collaborated with veterinarians to prioritize emergency cases and optimize patient flow during busy periods.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
Service Advisor
Glassford Chrysler
Ingersoll
11.2018 - 03.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments, ensuring efficient workflow and minimal wait times for customers.
- Assisted technicians by providing accurate vehicle information and history to enhance repair efficiency.
- Maintained knowledge of current promotions, products, and services to effectively inform customers.
Fleet Assistant
Carrier Centers LLC
Woodstock, ON
01.2014 - 11.2018
- Coordinated fleet scheduling to optimize vehicle utilization and reduce downtime.
- Managed maintenance records, ensuring compliance with safety regulations and operational standards.
- Assisted in inventory management of spare parts, streamlining procurement processes for timely repairs.
- Collaborated with drivers to improve route efficiency, enhancing overall service delivery.
- Maintained accurate records of vehicle specifications, registrations, insurance policies, and service histories.
Education
High School Diploma -
Parkside Collegiate Institute
St. Thomas06-2008
Skills
- Teamwork and collaboration
- Conflict resolution and empathy
- Telephone etiquette
- Medical recordkeeping
- Prioritization
- Effective multitasking
- Verbal and written communications
- Front desk operations
- Customer interaction
- Telephone management
- Veterinary standards and procedures
Languages
English
Full Professional
Certification
Fear Free Certificate
Jump Start Bootcamp
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Veterinary Receptionist and Assistant
Ingersoll Veterinary Services
03.2021 - Current
Service Advisor
Glassford Chrysler
11.2018 - 03.2021
Fleet Assistant
Carrier Centers LLC
01.2014 - 11.2018
High School Diploma -
Parkside Collegiate Institute