Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Miller

Fort Saskatchewan,AB

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture alongside outstanding customer service. Strengths in building and maintaining relationships with diverse range of team members in dynamic, fast-paced settings.

Overview

2
2
years of professional experience

Work History

Assistant Manager of Customer Operations

Old Navy, Gap
03.2024 - Current
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Senior Lead of Customer Service

Old Navy, Gap
11.2022 - 03.2024
  • Maintained compliance with industry regulations through diligent monitoring of internal policies and procedures within the department.
  • Collaborated closely with other departments to minimize delays in order fulfillment or product support services for clients.
  • Developed and maintained a high-performing team through effective recruitment, training, and motivation.
  • Managed escalated cases with professionalism and tact, maintaining strong relationships with key accounts despite challenging situations.

Education

High School Diploma -

St Thomas Aquinas Catholic High School
Spruce Grove, AB
06.2010

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision

Timeline

Assistant Manager of Customer Operations

Old Navy, Gap
03.2024 - Current

Senior Lead of Customer Service

Old Navy, Gap
11.2022 - 03.2024

High School Diploma -

St Thomas Aquinas Catholic High School

Similar Profiles

CREATE PROFILE
Amanda Miller