AMANDA MERRICK
Hamilton,ON
Summary
Resourceful Procurement Coordinator with over 20 years of experience in customer service and logistics. Expertise in managing vendor relationships and optimizing inventory to support production needs. Skilled in streamlining operations and enhancing service levels through effective communication and problem resolution, driving organizational efficiency.
Overview
1
1
Certification
Work History
Purchaser
Rona
Hamilton, Ontario
2024 - 2026
- Coordinated with vendors to confirm delivery schedules and resolve discrepancies, ensuring timely product availability.
- Prepared purchase orders using company procurement systems for accurate tracking.
- Cultivated relationships with suppliers to improve negotiation outcomes and service levels.
- Maintained relationships with existing suppliers to ensure timely delivery of products and services.
- Followed up on all open purchase orders with suppliers to ensure timely delivery of items.4
- Investigated discrepancies between invoices received from suppliers and actual delivered goods.
- Assisted Accounts Payable team during invoice processing by providing necessary information about purchase orders.
- Managed inventory levels to align with production needs, reducing excess stock.
- Managed inventory levels to maintain optimal stock for store operations.
- Conducted regular audits of inventory to minimize waste and support sustainability initiatives.
- Collaborated closely with other departments such as Logistics and Shipping in order to coordinate deliveries.
- Utilized office software to create documents, spreadsheets.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained confidentiality of sensitive information and documents.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Responded to incoming calls professionally, directing inquiries to appropriate personnel. in a professional manner and directed callers to the appropriate personnel.
Delivery Driver
Rona
Hamilton, Ontario
2023 - 2024
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Delivered products safely to various locations using company vehicles.
- Managed loading and unloading of merchandise at designated locations.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Conducted vehicle inspections to maintain safety and compliance standards.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Assisted in training new drivers on delivery protocols and safety procedures.
- Maintained accurate records of deliveries, including receipts and logs.
- Informed customers of delays proactively to minimize calls to support and enhance communication.
- Resolved customer service complaints professionally, fostering trust and loyalty.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Navigated routes with relevant map programs and GPS systems.
- Verified accuracy of items loaded onto truck against shipping documents.
- Maintained cleanliness of delivery vehicle to ensure professional appearance.
- Alerted supervisor promptly about mechanical issues with delivery vehicle to ensure safety and operational efficiency.
- Maintained current forklift and moffett training and certification as required by company policies.
Shipper/Receiver
Rona
St. Catharines
2015 - 2023
- Loaded and unloaded shipments using forklifts and pallet jacks.
- Inspected incoming and outgoing shipments for accuracy and quality.
- Ensured outbound orders matched invoices for accuracy.
- Created invoices for upcoming pickups to facilitate order processing.
- Pulled stock from the floor or receiving area for customer orders.
- Gathered bills of lading on incoming orders, signing off with drivers before departure.
- Scheduled store transfers and coordinated logistics for incoming and outgoing deliveries.
- Traced missing materials through vendor and customer communications.
- Organized inventory in warehouse according to company standards.
- Maintained cleanliness and safety within shipping and receiving areas.
- Used inventory management software to track stock levels efficiently.
- Assisted in training new employees on warehouse procedures and safety protocols.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
Assistant Manager
Factory Direct
Niagara Falls
2010 - 2015
- Delivered exceptional customer service while assisting with product inquiries and purchases.
- Developed weekly staff schedules and assisted in employee hiring and disciplinary actions to maintain team effectiveness.
- Coordinated online orders and retrieved items from head office or other locations to ensure timely fulfillment.
- Managed web order processing to maintain efficient fulfillment operations.
- Explained electronics features and benefits to customers, influencing informed purchasing decisions.
- Processed payments accurately through credit card, debit, and Visa transactions.
- Ordered stock from head office to ensure shelves were replenished. from head office to ensure shelf availability.
- Received shipments, ensuring all items were locked and sealed securely.
AT&T Customer Care
Convergys
Welland
2008 - 2010
- Delivered customer support through phone interactions, focusing on one customer at a time.
- Expanded service offerings for wireless accounts to enhance customer satisfaction.
- Upgraded wireless devices to improve customer experience.
- Modified voice plans and features for cell phone accounts to meet client needs.
- Facilitated payment transactions to ensure timely account updates via credit cards, debit cards, and bank accounts using Quick Pay.
- Processed credit checks to facilitate account management.
- Managed up to two chat sessions simultaneously, utilizing six programs in each.
- Completed numerous customer service training courses to elevate service quality.
Productions
Value Village
St. Catharines
2005 - 2008
- Created eye-catching displays to draw customer interest and increase foot traffic.
- Arranged clothing on sales floor to enhance visibility and encourage customer purchases.
- Evaluated used clothing to ensure accurate pricing and maximize sales potential.
- Applied price stickers to graded clothing items.
- Adapted to high-pressure retail environment by efficiently managing tasks and priorities.
- Maintained safety and cleanliness standards in work environment.
- Escorted cash deposits during bank trips.
Night Watchman
Keeler Mansion
Thorold
2004 - 2007
- Monitored guest safety by staying overnight in the facility.
- Fulfilled guest requests for extra pillows, blankets, and other amenities to enhance comfort. Made breakfast.
- Cleaned kitchen, dining area, and washrooms to meet health and safety standards, ensuring guest satisfaction.
- Maintained cleanliness of hallways and foyers according to OFI guidelines.
- Have maintained at least a 95% average on the cleanliness guidelines to keep our Ontario's Finest Inns status
- Used computer for booking rooms, emails, directions, etc
- Trained new employees on operational protocols and service quality.
Cashier, Key holder
Avondale
St. Catharines
2002 - 2005
- Processed cash debit and Western Union transactions efficiently.
- Trained new cashiers on procedures and service standards.
- Greeted customers and provided product information to enhance shopping experience.
- Prepared bank deposits to ensure accurate financial reporting.
- Refilled onsite ATM to maintain service availability.
- Managed inventory restocking at the checkout station.
- Restocked shelves with merchandise to maintain product availability.
- Coordinated orders with warehouse for efficient inventory control.
- Trained new employees on procedures and service standards to improve customer service.
- Assisted management with various tasks to support daily operations.
Education
High School Diploma -
St. Catharines Collegiate
St. Catharines, ON01-1999
Skills
- Purchase order management
- Vendor negotiation
- Inventory control
- Logistics coordination
- Quality assurance
- Procurement software expertise
- Data organization
- Staff training and development
- Detail orientation
- Customer relationship management
Certification
- Forklift
- Moffett
- Electric power jack
- Electric Power Stacker
- DZ Licence
Timeline
Purchaser
Rona
2024 - 2026
Delivery Driver
Rona
2023 - 2024
Shipper/Receiver
Rona
2015 - 2023
Assistant Manager
Factory Direct
2010 - 2015
AT&T Customer Care
Convergys
2008 - 2010
Productions
Value Village
2005 - 2008
Night Watchman
Keeler Mansion
2004 - 2007
Cashier, Key holder
Avondale
2002 - 2005
High School Diploma -
St. Catharines Collegiate