Summary
Work History
Education
Skills
Languages
Timeline
Generic

Amanda Meader

Ottawa,ON

Summary

Dynamic professional with a proven track record in customer service and education, notably at Pure Maple & Honey. Excelled in complaint handling and CRM software, enhancing customer satisfaction and loyalty. Demonstrated exceptional team collaboration and innovative teaching methods, significantly improving classroom engagement. Skilled in fostering relationships and resolving conflicts, ensuring a positive impact on both customer and student outcomes. Looking to work in a faith based part time position.

Work History

Customer Service

Pure Maple & Honey
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.

Teacher & Child Care

Learn To Play
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Customer Service Representative

Wendy's Restaurants
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • All positions.

Education

Bachelor Of Arts - English

Carleton University
Ottawa, ON

Skills

  • Complaint Handling
  • Social Media
  • CRM Software
  • Team Collaboration

Languages

English
Native or Bilingual

Timeline

Customer Service

Pure Maple & Honey

Teacher & Child Care

Learn To Play

Customer Service Representative

Wendy's Restaurants

Bachelor Of Arts - English

Carleton University

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Amanda Meader