Amanda McTiernan
Ottawa,Ontario
Summary
Experienced retail professional with a diverse background in store-level roles, including Key Holder and Assistant Manager positions. Demonstrated success in effective team leadership, Proficient in optimizing store performance and elevating customer satisfaction to exceed sales targets and budget goals. Seeking a Retail Store Manager position to apply extensive experience and contribute to the success of a dynamic retail environment.
Overview
13
13
years of professional experience
Work History
Store Manager
Sirens
08.2021 - 09.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Pharmacy Technician
St-Laurent Pharmacy IDA
03.2016 - 12.2017
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Counted, measured and compounded medications following standard procedures.
Independent Contractor
Canadian Property Stars
03.2013 - 08.2015
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Negotiated contracts skillfully, securing favorable terms for both parties while maintaining profitability goals.
- Devised successful strategies to maximize account penetration and drive business development.
- Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.
- Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
Key Holder
Costa Blanca
09.2010 - 01.2012
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Implemented loss prevention strategies to minimize store shrinkage.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Education
College Diploma - Pharmacy Technician
Everest College
Ottawa, ON06.2008
Skills
- Operations Management
- Visual Merchandising
- Customer Service Management
- Recruitment and Hiring
- Team Development and Leadership
- Delegating Work, Task Prioritization
- Inventory Management
- Loss Prevention Policies and Procedures
Languages
English
Timeline
Store Manager
Sirens
08.2021 - 09.2023
Pharmacy Technician
St-Laurent Pharmacy IDA
03.2016 - 12.2017
Independent Contractor
Canadian Property Stars
03.2013 - 08.2015
Key Holder
Costa Blanca
09.2010 - 01.2012
College Diploma - Pharmacy Technician
Everest College
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