AMANDA MCLEOD
LANGLEY,BC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
London Drugs Ltd
08.2013 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait . Switchboard phone system up to 13 lines.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders and returns promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- In house computer programs and systems.
- POS system and Lottery
- Maintained front float and break rotation for floor staff.
- Post Office Trained and Certified through Canada Post.
- Tobacco ordering and selling of products.
- Action Committee member , organized events for our staff and store.
Nanny
Self Employed
08.1997 - Current
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Working with children with special needs. Autism and sever learning disabilities.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Taught children basic life skills, manners and personal hygiene.
- Identified warning signs of emotional and developmental problems in children.
Head Waitress
Paramount Gentlemen's Club
07.2016 - 12.2019
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting atmosphere for our clients.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Greeted new customers, discussed specials, and took drink orders.
- Open and closing duties, Cash out and floats for each waitress.
- Trained staff members on use of POS system, bar system and all new waitresses.
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
Government Youth Worker
Alternate Shelter Society
02.2010 - 08.2012
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Provided key emotional support to special needs youth.
- 24 hour house shifts, including all meal preparations and extracurricular activities.
- Took youth to school , all appointments and required court dates.
Education
Certificate - Pharmacy Technician
Academy of Learning College
Langley, BC08.2003
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Money handling abilities
- Conflict Resolution
- Payment Processing
- Call Center Operations
- Scheduling
- Order Processing
- Documentation
- Administrative Support
- Customer Relationship Management (CRM)
- Staff Training
- De-Escalation Techniques
- Building rapport
- Complaint Handling
Languages
English
Full Professional
Timeline
Head Waitress
Paramount Gentlemen's Club
07.2016 - 12.2019
Customer Service Representative
London Drugs Ltd
08.2013 - Current
Government Youth Worker
Alternate Shelter Society
02.2010 - 08.2012
Nanny
Self Employed
08.1997 - Current
Certificate - Pharmacy Technician
Academy of Learning College
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