Amanda McLeod
Morden,MB
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Special Credit Account Manager
FCC
Winnipeg, MB
08.2020 - Current
- Analyze financial statements to understand the financial situation of the customer
- Develop action plans to address deficiencies; negotiate repayment agreements
- Diligent follow up to hold the client accountable to commitments.
- Review FCC security position and assess the risk of loss
- Provide direction to field employees, solicitors and other stakeholders
- Work closely with lawyers who act on FCC's behalf through the recovery process
- Provide coaching, guidance and training to Operations and Credit employees on collections and recovery.
Commercial Account Manager
Bank of Montreal
Carberry, MB
10.2016 - 07.2020
- Developed and maintained strong relationships with clients
- Assessed customer requirements, developed customized solutions, and provided knowledgeable advice to increase customer retention and provide tailored solutions.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Participated in industry events such as conferences and trade shows to build brand awareness among prospects.
- Monitored competitor activities and evaluated their strengths and weaknesses against our own business objectives.
- Achieved client loyalty through quality, productivity, service and proactive management.
Branch Manager
Bank of Montreal
Thorsby , AB
04.2011 - 12.2015
- Coach, guide and direct employees to deliver exceptional service to customers and prospects
- Support sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and internal policies and processes
- Define clear expected outcomes and ensure clear accountability for follow through
- Develop and execute a branch business plan to maximize business growth, customer retention and acquisition objectives
- Conduct sales calls and other business development activities
- Develop and maintain a network in the community to enhance visibility and build a strong referral source
- Monitor sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues
Education
High School Diploma -
Morden Collegiate
Morden, MB06.2005
Skills
- Risk Assessment
- Credit Analysis
- In-depth verbal and written communication
- Organization and Time Management
- Team Management
- Friendly, Positive Attitude
- Organizational Skills
- Collaboration and team skills
- Analytical and problem solving
- Influence skills
Timeline
Special Credit Account Manager
FCC
08.2020 - Current
Commercial Account Manager
Bank of Montreal
10.2016 - 07.2020
Branch Manager
Bank of Montreal
04.2011 - 12.2015
High School Diploma -
Morden Collegiate
Similar Profiles
Jordin AlburyJordin Albury
KFC at FCCKFC at FCC
Humayun ArshadHumayun Arshad
Transport Supervisor at FCCTransport Supervisor at FCC
Keirston BrownKeirston Brown
Machine Operator at FCCMachine Operator at FCC
Chasity PhillipsChasity Phillips
300 Ton Machine Steel Operator at Fcc300 Ton Machine Steel Operator at Fcc
Abdelkarim GasmiAbdelkarim Gasmi
Food Service Supervisor/Kitchen Operations Manager at Boston Pizza Restaurant, Enright group CanadaFood Service Supervisor/Kitchen Operations Manager at Boston Pizza Restaurant, Enright group Canada