Amanda McLauchlan

• Designed and coordinateed training programs, including the Leadership Development Program, Apprenticeship Program, and Consultant Development Program.
• Collaborate with department heads to identify and address training needs. Implemented learning initiatives based on those needs.
• Manage and approve all incoming training requests
• Processed and managed all Job Grant applications from start to completion.
• Created and maintained SharePoint pages for Learning & Development.
• Implemented and rolled out LinkedIn Learning as the company's learning platform. Promoted adoption, use of, and provide user support & licenses.
• Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
• Coordinated with external vendors to bring in specialized training programs, addressing niche skill needs efficiently.
• Collaborated with cross-functional teams to identify skill gaps and create customized trainings to address them.
• Increased employee retention rates by developing engaging onboarding and orientation processes.
• Created detailed reports outlining the impacts of learning initiatives on overall business performance showcasing tangible results from L&D efforts.
• Aligned training programs with organizational goals, ensuring that learning initiatives directly supported overarching business objectives.
• Championed a culture of continuous learning by regularly sharing resources, articles, webinars, and thought leadership pieces with colleagues.
• Designed and implemented comprehensive onboarding program, significantly improving new employee retention and satisfaction.

• Assigned employees to projects based on their skillsets, experience, cost, and availability, ensuring optimal resource allocation.
• Monitored day-to-day project activities and resourcing, maintaining efficiency and meeting deadlines.
• Managed employees' workload, utilization, and overtime hours to ensure balanced distribution of tasks.
• Conducted capacity planning to determine upcoming resourcing demands and project needs.
• Worked directly with resources to ensure timely submission of project status reports and forecasts.
• Collaborated with Leadership, Sales, and PMO teams to understand current and upcoming projects, planning resourcing accordingly and to prevent any conflicting or compromising projects.
• Created customized reports detailing project progress and resource consumption rates, providing valuable insights for decision-makers regarding ongoing initiatives effectiveness.

• Handled all resource requests and workforce scheduling for all projects and continuous service requests.
• Provided utilization, allocation, and forecasting reports.
• Created service request quotes and Statements of Work (SOWs).
• Created job files for each project and maintained current data in each file within Salesforce and ServiceNow.
• Coordinated and Managed small projects, the project timelines for successful completion, identified risks and took corrective action as needed to ensure milestones were met and deadlines were adhered to.
• Maintained all digital and paper contractual files for all projects.
• Collaborated with the Sales team to drive business growth and ensure customer satisfaction.
• Led the Social Committee, organizing team-building events.

• Reviewed and circulated all customer purchase contracts to ensure accuracy on incoming information and to start the contract process.
• Efficiently processed orders and coordinated with the sales teams with timely generation of accurate quotes, proposals, and contracts.
• Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the Management teams for strategic planning.
• Created and maintained sales contracts in CRM databases - Sales Simplicity and Salesforce.
• Acted as the main liaison for customers, lenders, and realtors.
• Maintained an accurate customer and prospect database.
• Updated home inventory and pricing as required in CRM database.
• Communicated with strategic managers for support and planning.
• Supported the sales team with general operations.
• Entered accounts payable, receivable, invoices, and expense reimbursements.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
• Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.

• Managed the CEO calendar, scheduling meetings and appointments and coordinating travel arrangements.
• Processed travel expenses and reimbursements for CEO. Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Prepared and edited presentations on behalf of CEO for internal meetings.
• Organized and coordinated weekly and monthly meetings for both CEO and for the warehouse/factory staff.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Coordinated events for staff members, promoting team-building activities and boosting morale between the office and factory staff.
• Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
• Assisted in the development of company policies and procedures, contributing to a more organized work environment.
• Collaborated on special projects to improve overall business communications.
• Provided administrative support to staff members, assisting with daily tasks as needed.
• Facilitated training and onboarding for incoming Summer student new hires.
• Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.

Held various positions including:

• Scheduling Coordinator (Husky - 1 year)
• Resourcing Manager (Long View Systems - 3 years)
• Procurement and Asset Manager (Cenovus & Encana 2 years)
• Demand Manager (Shell Canada - 1 year)