Amanda McKay
London,ON
Summary
Dynamic and results-oriented professional with extensive experience in office management and administration, notably at Advance Dental Studio. Excelled in negotiating contracts, enhancing operational efficiency, and leading teams with a blend of hard skills in Microsoft Office Suite and soft skills in conflict management. Proven track record of fostering customer satisfaction and streamlining processes for productivity gains.
Overview
19
19
years of professional experience
Work History
Office Manager
Advance Dental Studio
London, Ontario
10.2021 - Current
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Reviewed completed work to verify consistency, quality, and conformance.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Maintained confidential records relating to personnel matters.
- Provided training to new hires on office policies and procedures.
- Delegated work to staff, setting priorities and goals.
Data Entry Operator
Public Health Ontario
London, Ontario
09.2020 - 10.2021
- Handled submission of medical requests promptly.
- Verified correctness of data by cross-referencing third-party programs.
- Handled daily filing tasks and addressed missing scan inquiries promptly.
Building & Planning Coordinator
Town of St. Marys
St. Marys, Ontario
09.2019 - 03.2020
- Coordinate meetings, hotel accommodations
- Review and approve customer applications
- Advise of by-laws and zoning
- Manage invoices and monthly budget
- Take minutes at committee/council meetings
- Provide administrative support to the Director of Building and Development, the Building and Development department and other departments as required
- Compile reports and records related to accounts, invoices and billings for external and inter-departmental clients
- Help ensure administrative adherence, accountability, transparency in execution and Distribution of tenders, agreements and related correspondence
Administrative Assistant
Jutzi Water Technologies
Stratford, Ontario
06.2017 - 08.2019
- Sales orders & Invoicing and data entry
- Manage Customer Accounts
- Customer inquiries/concerns/complaints
- Ensured customer satisfaction.
- Chemical data sheets and proper transportation of dangerous goods paperwork
- Review and approve/reject credit applications
- Supported owner with daily administrative tasks.
- Social Media Representative and events coordinator
- Graphics design and review all promotion work for accuracy and grammar
- Validated quotes to ensure accuracy.
- Collaborated in compiling documentation for bids and tender allocations.
Executive Assistant
Schooley Mitchell
Stratford, Ontario
07.2012 - 02.2016
- Filed paperwork consistently and performed daily data entry tasks.
- Directed incoming phone calls to correct departments.
- Managed electronic correspondences for client and employee interactions.
- Schedule/coordinate meetings & events
- Facilitated the creation and reception of product orders.
Administrative Assistant/Sales Representative
The Cellular Centre/Western Union
London, Ontario
06.2006 - 07.2012
- Represent Rogers, Bell and Solo Telephone Companies
- Increased customer subscriptions by selling tailored cellular phone plans.
- Answer all customer inquiries/complaints
- Coordinated paperwork, promotional displays, and ongoing marketing initiatives.
- Managed financial records efficiently.
Education
Office Administration Certificate -
Centennial College
General Arts and Science Certificate -
Fanshawe College
Skills
- Dependable
- Friendly
- Energetic
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- PDF viewer/edit
- Office Administration
- Executive Assistant
- Reception
- Conflict management
- Product sales
Hobbies and Interests
- Horseback riding/Golf
- Health and fitness/exercise
- Hiking/exploring/kayaking and travelling
References
- Richard Manual, The Cellular Centre Owner, London, Ontario, (519) 661-0319
- Dennis Schooley, Schooley Mitchell, Stratford, Ontario, (519) 271-6477
- Brian Jutzi, Jutzi Water Technologies, Stratford, Ontario, 519-814-9283, 519-276-7970
- Lisa Lawrence, Town of St. Marys, St. Marys, Ontario, (519) 284-2340 x 335
- Janet Caley, Supervisor, Public Health Ontario, London, Ontario, (226) 213-4816, Janet.caley@oahpp.ca
- Vandana Mohan, General Manager, Public Health Ontario, 226-213-4827, 226-219-8728, Vandana.mohan@oahpp.ca
- Sean Williams, Owner, Advance Dental Studio, 519-474-4600, Cell: 519-701-2115
Volunteer Experience
Sari Therapeutic Riding, Arva, Ontario, Assist with tacking up horses, clean barn, Lead horses and assist children by side walking with disabled children
Timeline
Office Manager
Advance Dental Studio
10.2021 - Current
Data Entry Operator
Public Health Ontario
09.2020 - 10.2021
Building & Planning Coordinator
Town of St. Marys
09.2019 - 03.2020
Administrative Assistant
Jutzi Water Technologies
06.2017 - 08.2019
Executive Assistant
Schooley Mitchell
07.2012 - 02.2016
Administrative Assistant/Sales Representative
The Cellular Centre/Western Union
06.2006 - 07.2012
Office Administration Certificate -
Centennial College
General Arts and Science Certificate -
Fanshawe College
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