Amanda Mazuryk
Airdrie,AB
Summary
Seasoned Dual Rate Table Games Supervisor with a proven track record at Pure Canadian Gaming, excelling in guest relations and policy enforcement. Adept at fostering loyalty and repeat business through exceptional customer service and resolving disputes. Skilled in AML and Proserve, enhancing game integrity and compliance. Recognized for leadership qualities and promoting a positive work environment.
Overview
10
10
years of professional experience
Work History
Dual Rate Table Games Supervisor
Ace Casino
Calgary, AB
09.2023 - 12.2024
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Managed challenging situations involving dissatisfied customers or potential security concerns, maintaining professionalism at all times.
- Established strong relationships with players by providing exceptional customer service and promptly resolving disputes.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Watched closely to catch errors and notified surveillance of irregularities.
- Developed strong relationships with guests, fostering loyalty and repeat business.
Dual Rate Table Games Supervisor
Pure Canadian Gaming
Edmonton, AB
01.2015 - 10.2022
- Maintained optimal game integrity by closely monitoring dealer performance and addressing any discrepancies or issues.
- Evaluated employee performance regularly, identifying areas for improvement and providing constructive feedback to promote growth within the team.
- Monitored chips purchases, table inventories, and player win ratios.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Performed paperwork required for monetary transactions.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Increased staff morale through regular coaching, feedback, and recognition of team members'' accomplishments.
- Promoted a positive work environment by consistently demonstrating leadership qualities and fostering teamwork among staff members.
- Supported casino promotions by actively engaging guests at the tables and encouraging participation in promotional events.
- Developed strong relationships with guests, fostering loyalty and repeat business.
Education
Diploma -
Jasper Place HS
Edmonton, ABSkills
- Guest relations
- Policy enforcement
- Employee scheduling
- Game rules
- TDA certified
- Deal us in phase 1 &2
- AML
- Proserve
Languages
English
Native or Bilingual
Timeline
Dual Rate Table Games Supervisor
Ace Casino
09.2023 - 12.2024
Dual Rate Table Games Supervisor
Pure Canadian Gaming
01.2015 - 10.2022
Diploma -
Jasper Place HS