AMANDA T. MAZUR
Alliston,ON
Summary
Dedicated to serving individuals with special needs with utmost respect and consideration. Deep passion to help guide clients to full potential. Monitor behaviors of clients and encourage to participate in activities as noted within plan of care. Provide assisted daily living skills to deliver proper care.
Overview
13
13
years of professional experience
Work History
Direct Support Professional
Community Living Association for South Simcoe
06.2023 - Current
- Maintained clean, safe, and well-organized environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Senior Support Worker
Community Living South Simcoe
11.2021 - 06.2023
- Completed necessary reports and documentation on time and to specifications.
- Connected with community agencies to obtain supports for clients.
- Assisted supported individuals with therapy exercises as specified by care team.
- Scheduled patients for appointments and maintained master calendar.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable ministry standards, policies and regulatory guidelines to promote safe working environment.
- Kept accurate records for client files and handled related paperwork.
- Drove clients safely to social activities and appointments.
- Worked with medical teams, clients, and families to develop and implement effective treatment plans.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Support Worker
Community Living Association for South Simcoe
04.2017 - 11.2021
- Respond appropriately to the physical, emotional and developmental needs of individuals.
- Connect with community agencies to obtain support for clients.
- Maintain and promote a clean, healthy and safe environment.
- Obtain household supplies and run daily errands.
- Attend outings with participants supporting where needed.
- Maintain documentation for online data base system.
- Assist individuals with bathing, oral hygiene, and feeding.
- Assist individuals with therapy exercises as specified by care team, including breathing and stretch/walking exercises.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Assist clients in any way necessary to facilitate independence and well-being.
- Monitor progress and document any client health status changes, keeping team updated.
- Develop rapport to create safe and trusting environment for care.
Cashier/Cusomer Service
Walmart Canada
08.2014 - 07.2017
- Working with the public and assisting customers in a timely manner.
- Process payments, scan coupons, balance cash drawer.
- Train new employees.
- Working with others.
SSW Student
Simcoe Community Services
01.2012 - 05.2012
- Support Worker - Course Placement.
- Referred clients to social service agencies.
- Interviewed clients for winter warmth applications, offered resource information for general inquiries, and connected with other agencies to obtain support for clients.
- Collaborated with Catulpa agency at the common roof to construct a community resource pamphlet for newcomers to Barrie.
SSW Student
David Busby Street Center
01.2012 - 04.2012
- Provide support to participants living with mental illness or addictions while assessing their needs to offer resources within the community
- Interact with participants, listen to their stories, offer support using empathy
- Actively searched for housing for participants within Simcoe County
SSW Student
Community Legal Clinic
09.2011 - 12.2011
- Intake Worker - course placement.
- Intake worker, providing initial interviews to clients in person and over the phone using active listening skills and empathy to communicate clearly and effectively with individuals living with disabilities.
- Following up with and working with O.D.S.P clients to prepare them for their upcoming hearings where they have been denied benefits.
- Working with clients living with hearing and speech impairments in person and over the phone.
- Documented intake and case notes.
Education
Diploma - Social Service Work
Georgian College
Orillia, ON2012
Office Administration Certificate -
Centennial College
Toronto, ON2009
Skills
- 3 years experience working in the human services field
- SSW Diploma
- Insulin/Diabetic Trained
- NVCI Certificate
- Effective conflict resolution, problem solving and decision making skills
- First Aid and CPR Certificate
- Driver's Licence and own vehicle
- Highly organized
- A desire to see individuals succeed
- Strong verbal and written communication skills
- Strong public relations and customer service skills
- Flexible Availability
- Working well with others
- Computer/word processing skills
- Reliable
Additional Information
References available upon request
Timeline
Direct Support Professional
Community Living Association for South Simcoe
06.2023 - Current
Senior Support Worker
Community Living South Simcoe
11.2021 - 06.2023
Support Worker
Community Living Association for South Simcoe
04.2017 - 11.2021
Cashier/Cusomer Service
Walmart Canada
08.2014 - 07.2017
SSW Student
Simcoe Community Services
01.2012 - 05.2012
SSW Student
David Busby Street Center
01.2012 - 04.2012
SSW Student
Community Legal Clinic
09.2011 - 12.2011
Diploma - Social Service Work
Georgian College
Office Administration Certificate -
Centennial College