Amanda Matheis
Hamilton,ON
Summary
- I consider myself an Operations maverick with a keen ability to envision strategic goals and revitalize stagnant workflows, My focus and effort results in the creation of thriving cultures and best-in-class profitability. I have a track record to prove it.
- I am adept at designing operational systems, leading corporate pilots and projects, and implementing best practice processes that optimize efficiency, reduce waste, and align output with core values. I've been sent to London, Australia, Vietnam, and multiple other countries to serve as a sales process and culture expert. Each of those experiences has stretched my skillset and has made me a stronger leader.
- As a transformational change agent, I understand the power of employee empowerment, active listening, and valuing employees' contributions. I strive to foster a workplace culture that challenges the status quo, encourages a growth mindset, promotes innovation, and embraces diverse perspectives.
- I lead from the front lines with high visibility, transparency, integrity, and compassion that inspires trust and fosters collaboration. I've been recognized and awarded as a people and capability builder who excels in unlocking individual and team potential. I am a goal-oriented manager with an exceptional record of delivering performance and results beyond expectations.
- My team and I never lose, we either win or we learn.
Overview
20
20
years of professional experience
Work History
Senior Hub/Regional Manager
MICROSOFT CANADA
04.2021 - 07.2023
- Helped 100+ staff embrace change, adapt, and thrive throughout rapid transition to a digital workplace
- Put the talent and operational pieces in place to drive a significant transformation to a new business model-unifying 3 distinct retail store teams into one unified cloud-based Direct Sales and Support powerhouse
- Delivered seamless sales, deployment, and customer training to empower SMEs, educational institutions, and enterprise organizations with technology solutions
- Led 10 managers and 60+ indirect reports spanning 5 business units
- Curated company resources, composed standardized training assets, and developed a training program to ensure managers were well equipped to rapidly hire, onboard, and train new remote workforce across the U.S and Canada
- Created a team of Cloud/Azure experts and bolstered overall team competencies through upskilling and certifications, becoming the first fully certified Hub across all fundamentals and capturing up to $6M+ per quarter in cloud revenue
- Developed a new operational rhythm and set the pace as the Centre of Excellence for Canada-truly living up to the title-by delivering 200% on quarterly targets
- Rolled out a new suite of tools and resources such as quarterly performance check-in templates, a customer call shadowing program, and weekly sales pipeline inspections
- Presented on these initiatives to the broader Direct Sales and Support Business-spanning the U.S., Sydney, and London-which were adopted as standard practice
- Formed and led an International Diversity and Inclusion Team, demonstrating allyship to uphold a safe and respectful workplace
Retail Store Manager
MICROSOFT CANADA
10.2018 - 04.2021
- Revitalised team morale & boosted YoY revenue in Consumer Sales & Commercial Sales by 3% & 23%, respectively
- Implemented a transformational strategy and framework to pull financial and operational performance out of the weeds and exceed an $8M sales target
- Positioned Square One as the only store in Canada with YoY top-line growth
- Overhauled the talent strategy by assessing staff strengths and career interests; reassigning titles and tasks across 35 team members to ensure each role maximized associate impact and supported job satisfaction
- Introduced a weekly SWOT analysis to gauge progress against targets and realign strategic plans
- Valued open communication and fresh perspectives to spark innovation and bolster staff accountability
- Capitalized on underserved market segments by tightening outreach campaigns within these key verticals
- Groomed staff to become industry leaders in customer loyalty and performance, maintaining a 98% overall Customer Satisfaction rating
Retail Store Manager
MICROSOFT CANADA
08.2014 - 10.2018
- Skyrocketed sales growth 54% over target, widened profit margin by 310%, and propelled online sales by 85%
- Motivated an energetic, customer-centric team of 40 associates, managers, and specialists to raise the bar in service delivery and customer experience
- Acted as the point person on all compliance related questions and opportunities as the company expanded its Canadian store footprint; and supported grand opening operations at 5 locations
- Teamed up with the Operations Director to develop standard operating protocols such as inventory reporting procedures, variance research documentation, and file management practices which provided much-needed organizational structure so everyone could thrive
- Nominated to join the 'Retail Stores Management Council' to act as the voice of global store leaders and devise solutions to operational shortfalls
- Amplified store success through the right tools, processes, and cultural practices
- Co-created and launched the Retail Stores Audit Guide to equip stores with Canada-specific, user-friendly compliance criteria
- Traveled to all Canadian stores to conduct assessments and present reports findings
- Hand-picked to spread energy and enthusiasm to hundreds of Microsoft hopefuls during the hiring process at Australia and England's flagship store openings
- Articulated company vision and values with clarity and purpose
- Selected out of 125 store managers to facilitate the first-ever call centre training program in Vietnam
- Painted a picture of daily store operations and prepared agents by educating them on retail culture and client expectations
Flagship Store Manager
INDIGO
08.2011 - 08.2014
- Company Overview: VANCOUVER, BC
- Harnessed metrics & promoted a paradigm shift in retail experience that drove consistent 3% gains in YoY revenue
- Coached, mentored, and oversaw performance of 100+ employees across 3 store locations
- Uphold customer service excellence through regular training on effective sales techniques and merchandising standards
- Positioned flagship store as a hub of activity and excitement by hosting high-profile events that brought members of the community together
- Cultivated a party-like atmosphere that deepened relationships and heightened sales
- Drew local traffic by hosting book signings and speaking engagements with celebrities such as Kevin O'Leary and Sarah McLachlan; and coordinated events and merchandising with community happenings such as Pride Week
- Introduced daily sales targets and implemented a Floor Leadership Sales Tracking Tool which enabled leaders to review results on an hourly basis
- Huddled teams together to communicate goals and celebrate achievements which galvanized team performance and deepened staff understanding of business financials
- VANCOUVER, BC
General Manager
BEST BUY CANADA LTD.
01.2008 - 01.2010
- Established a solid foundation in sales leadership, customer engagement, and operational efficiency in these earlier roles
- Won 9 district banners and earned 2 'Best Buy Achievers' awards by outshining all Canadian performance
Sales Manager
BEST BUY CANADA LTD.
01.2005 - 01.2008
Business Sales Manager
BEST BUY CANADA LTD.
01.2004 - 01.2005
Education
Diploma - Police Foundations
Humber College
Certificate - Leadership in Workplace Mental Health
Queens University
Certification - CPR and First Aid Level C with AED
St. John's Ambulance
Certified Human Resources Professional (CHRP) -
Mohawk College
09.2025
Skills
- Digital Transformation & Cloud Adoption
- Restructuring & Change Management
- Frameworks for Operational Excellence
- Professional Development & Training
- Best-in-Class Customer Service
- Strategic Business Planning
- Account Management
- Technical Sales & Support
- Strengths-Based Team Building
- Equity, Diversity & Inclusion
- Accountability Cultures
Websites
Timeline
Senior Hub/Regional Manager
MICROSOFT CANADA
04.2021 - 07.2023
Retail Store Manager
MICROSOFT CANADA
10.2018 - 04.2021
Retail Store Manager
MICROSOFT CANADA
08.2014 - 10.2018
Flagship Store Manager
INDIGO
08.2011 - 08.2014
General Manager
BEST BUY CANADA LTD.
01.2008 - 01.2010
Sales Manager
BEST BUY CANADA LTD.
01.2005 - 01.2008
Business Sales Manager
BEST BUY CANADA LTD.
01.2004 - 01.2005
Diploma - Police Foundations
Humber College
Certificate - Leadership in Workplace Mental Health
Queens University
Certification - CPR and First Aid Level C with AED
St. John's Ambulance
Certified Human Resources Professional (CHRP) -
Mohawk College
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