Amanda Martinez
Bakersfield,CA
Summary
Highly motivated and friendly customer service associate with 10+ years of experience delivering exceptional support across diverse industries. Skilled in handling inquiries, resolving issues, and ensuring customer satisfaction through strong communication and problem-solving. Known for attention to detail, multitasking in fast-paced environments, and consistently exceeding performance targets. A dedicated team player with a proven ability to build rapport and maintain positive client relationships.
Overview
11
11
years of professional experience
Work History
Brand Associate
Gap Inc
Arvin
07.2024 - Current
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Completed floorsets, filled floor, and rang up customers.
- Communicated product information with confidence and educated consumers about company.
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
Salesfloor Associate
Walmart
Park City, UT
08.2022 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
Lead Fulfillment A.A
Amazon Fulfillment Center
Bakersfield
08.2020 - 10.2022
- Managed, motivated and supervised a team of 50-100 associates in a fast-paced facility.
- Proficient in labor planning, resource allocation, and inventory management, effectively prioritizing tasks to meet daily volume goals, adapt to changing conditions, and fulfill customer expectations.
- Focused on surpassing operational goals while enhancing associate well-being through active engagement and strong floor presence, promoting warehouse safety, quality and efficiency.
- Provided feedback and input during daily meeting, sharing successes, challenges, and solutions to inform department initiatives and updates to upper management.
- Trained and developed new leaders (TIER III) and associates for outbound team, coaching them on company standards and assessing performance for compliance and growth.
Fulfillment Associate
Amazon Fulfillment Center
Moreno Valley
10.2014 - 08.2020
- Supported the launch of FAT 1 and PDX 9 as part of the away team, ensuring successful training of new associates in problem-solving.
- Designed a new station integrating HRV prep and pack processes to reduce dwell time and eliminate manual slam.
- Contributed to the creation of a hybrid station that combined both single large and single poly workflows resulting in higher pick rate.
- Served as lead problem solver for HRV during peak seasons (2014–2019), ensuring over 5,000 shipments were processed and dispatched on time each day.
- Performed as a member of Amazon’s Fun Committee, contributing to engagement activities and initiatives that enhanced workplace culture and associate morale.
Education
Certificate - Medical Office Administration
San Joaquin Valley College
Visalia, CA2013
Skills
- Customer obsession
- Excellent interpersonal and communication skills
- Poised under pressure
- Fun and energetic
- Management support
- Workflow management
- Assignment delegation
- Safety management
Timeline
Brand Associate
Gap Inc
07.2024 - Current
Salesfloor Associate
Walmart
08.2022 - 04.2024
Lead Fulfillment A.A
Amazon Fulfillment Center
08.2020 - 10.2022
Fulfillment Associate
Amazon Fulfillment Center
10.2014 - 08.2020
Certificate - Medical Office Administration
San Joaquin Valley College