Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Martinez

Bakersfield,CA

Summary

Highly motivated and friendly customer service associate with 10+ years of experience delivering exceptional support across diverse industries. Skilled in handling inquiries, resolving issues, and ensuring customer satisfaction through strong communication and problem-solving. Known for attention to detail, multitasking in fast-paced environments, and consistently exceeding performance targets. A dedicated team player with a proven ability to build rapport and maintain positive client relationships.

Overview

11
11
years of professional experience

Work History

Brand Associate

Gap Inc
07.2024 - Current
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Completed floorsets, filled floor, and rang up customers.
  • Communicated product information with confidence and educated consumers about company.
  • Processed cashier transactions quickly and accurately, driving brand loyalty programs.

Salesfloor Associate

Walmart
08.2022 - 04.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.

Lead Fulfillment A.A

Amazon Fulfillment Center
08.2020 - 10.2022
  • Managed, motivated and supervised a team of 50-100 associates in a fast-paced facility.
  • Proficient in labor planning, resource allocation, and inventory management, effectively prioritizing tasks to meet daily volume goals, adapt to changing conditions, and fulfill customer expectations.
  • Focused on surpassing operational goals while enhancing associate well-being through active engagement and strong floor presence, promoting warehouse safety, quality and efficiency.
  • Provided feedback and input during daily meeting, sharing successes, challenges, and solutions to inform department initiatives and updates to upper management.
  • Trained and developed new leaders (TIER III) and associates for outbound team, coaching them on company standards and assessing performance for compliance and growth.

Fulfillment Associate

Amazon Fulfillment Center
10.2014 - 08.2020
  • Supported the launch of FAT 1 and PDX 9 as part of the away team, ensuring successful training of new associates in problem-solving.
  • Designed a new station integrating HRV prep and pack processes to reduce dwell time and eliminate manual slam.
  • Contributed to the creation of a hybrid station that combined both single large and single poly workflows resulting in higher pick rate.
  • Served as lead problem solver for HRV during peak seasons (2014–2019), ensuring over 5,000 shipments were processed and dispatched on time each day.
  • Performed as a member of Amazon’s Fun Committee, contributing to engagement activities and initiatives that enhanced workplace culture and associate morale.

Education

Certificate - Medical Office Administration

San Joaquin Valley College
Visalia, CA
2013

Skills

  • Customer obsession
  • Excellent interpersonal and communication skills
  • Poised under pressure
  • Fun and energetic
  • Management support
  • Workflow management
  • Assignment delegation
  • Safety management

Timeline

Brand Associate

Gap Inc
07.2024 - Current

Salesfloor Associate

Walmart
08.2022 - 04.2024

Lead Fulfillment A.A

Amazon Fulfillment Center
08.2020 - 10.2022

Fulfillment Associate

Amazon Fulfillment Center
10.2014 - 08.2020

Certificate - Medical Office Administration

San Joaquin Valley College

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Amanda Martinez