Amanda Marques
Toronto
Summary
Highly motivated and experienced online and offline retail professional with a strong track record in the field. I have over 10 years of experience in sales and have honed skills in developing and executing successful marketing strategies, brand management, and project management.
Overview
10
10
years of professional experience
Work History
Manager
Casa Uma Beauty Clinic
05.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Ecommerce Manager
Henkel
05.2021 - 08.2022
- Management of online beauty care client portfolio.
- Multibrands sales manager (Schwarzkopf, Authentic Beauty Concept, STMNT and Tec Italy).
- Established a comprehensive social media strategy to promote products and interact with customers in real-time, driving brand loyalty.
- Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or product.
- Leader of own e-commerce development (the first e-commerce B2C in Henkel Beauty Care LATAM)
Account Manager
Privalia
09.2019 - 05.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Purchasing management of the Beauty and Travel category, representing R$35MM in revenue per year.
- Managed a diverse portfolio of accounts, ensuring timely communication, effective problem resolution and negotiation.
- Management of net sales, contribution margin and cost budget.
- Management of the entire campaign process with the areas of operations, marketing and production.
Retail Manager
Riachuelo
08.2015 - 02.2019
- Responsible for two operations (headcount, margin, sales, financial indicators, processes, monitoring and control of KPIs)
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively (visual merchandising).
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Recruitment, selection and development of teams.
- Development of commercial projects with the headquarters.
Education
Certificate - Marketing Management
Humber College
Toronto, None12-2024
Certificate - Advertising Media Management
Humber College
Toronto, None12-2023
Bachelor of Science - International Relation
Faculdade Damas
Recife, Brazil12-2013
Skills
- Customer service
- Team leadership
- Time management
- Excel Experience
- P&L Management
- Negotiation
- Hiring and training
- Marketing management
Languages
English
Full Professional
Spanish
Limited Working
Portuguese
Native or Bilingual
Timeline
Manager
Casa Uma Beauty Clinic
05.2024 - Current
Ecommerce Manager
Henkel
05.2021 - 08.2022
Account Manager
Privalia
09.2019 - 05.2021
Retail Manager
Riachuelo
08.2015 - 02.2019
Certificate - Marketing Management
Humber College
Certificate - Advertising Media Management
Humber College
Bachelor of Science - International Relation
Faculdade Damas
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