Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Amanda Mariano

Daly City

Summary

Dynamic professional with a proven track record excelling in student success, customer service and time management. Recognized for enhancing student development, customer loyalty and optimizing front-end performance, I effectively contributed to team successes while ensuring accessibility. Adept at building rapport and streamlining processes to elevate the success and enjoyment of the environment.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Lead Teacher

Building Kidz
08.2022 - Current
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
  • Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
  • Incorporated culturally responsive teaching practices into curriculum design and delivery models promoting inclusivity within the educational setting.
  • Assisted in coordinating school-wide events such as holiday socials, art galleries, and performing art showcases enhancing community involvement and support for education initiatives.
  • Facilitated peer-to-peer learning opportunities within the classroom environment increasing collaboration among students and deepening understanding of material.
  • Conducted ongoing assessments to monitor student progress and inform instructional adjustments.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Created and developed lesson plans to meet students' academic needs.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Shifted between formal and informal methods of teaching to keep students engaged.

Front End Associate

Lucky Grocery Store
02.2008 - 03.2010
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Answered questions about store policies and addressed customer concerns.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
  • Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
  • Boosted customer loyalty, remembering regular customers' names and preferences.
  • Improved team morale and efficiency with regular communication and feedback sessions.
  • Contributed to achieving sales targets, suggesting additional products that complemented customer purchases.
  • Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.
  • Supported marketing initiatives, distributing flyers and informing customers about upcoming sales events.
  • Increased sales of promotional items, engaging customers with product benefits and special offers.
  • Facilitated smooth shift changes by preparing and organizing work area for next associate.
  • Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
  • Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
  • Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
  • Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
  • Implemented new display layouts that attracted customer attention and improved product visibility.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.

Special Education Transportation Assistant

MDUSD
01.2015 - 12.2019

*Maintained the health and safety of both staff and students while aboard the vehicles.

*Monitored and maintained operational status of medical apparatuses while being transported.

*Assisted with route creation for fast and effective transport of staff and students.

*Performed regular cleaning duties to uphold vehicle hygiene standards.

Gifting Specialist

Things Remembered Distribution Center
05.2010 - 08.2018
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Developed training materials to enhance staff proficiency and productivity.
  • Designed employee recognition program that improved morale and reduced turnover.
  • Improved team collaboration by initiating regular strategy meetings.
  • Assisted in developing strategic plan that aligned with long-term company goals.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Built and maintained client relationships.
  • Curated client information to better serve and predict the needs of return clients.
  • Used in-store system to locate inventory and place special orders for customers

Special Education Assistant- Autism Specific Class

MDUSD
10.2014 - 12.2014
  • Managed crisis situations calmly, maintaining safety protocols while supporting the emotional well-being of affected students during challenging moments within the school day.
  • Built trust and rapport with students through positive reinforcement and strong communication skills.
  • Assisted students in achieving academic goals by providing one-on-one support and small group instruction.
  • Enhanced student learning by adapting instructional strategies to individual needs.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Facilitated smooth transitions for students between different school settings by coordinating services and collaborating with relevant professionals.
  • Provided ongoing progress monitoring and data collection to evaluate student performance and inform instructional adjustments.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Communicated effectively with parents, keeping them informed of their child''s progress and addressing any concerns.
  • Promoted a positive learning environment by creating visual supports, sensory accommodations, and structured routines.
  • Ensured compliance with federal, state, and district regulations related to special education services.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Supported students'' social-emotional development through modeling appropriate behaviors and teaching self-regulation skills.
  • Participated in professional development opportunities to stay current on best practices in special education.

Special Education 1:1 Hearing Impaired

MDUSD
06.2008 - 10.2014
  • Developed a sense of aelf-motivation, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Developed the skill to work independently and collaboratively in a team environment, and then to teach the skill to students.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships.
  • Modified curriculum and assisted in its implementation as needed by the student.
  • Advocated for hearing impaired accessibility in the school setting.
  • Facilitated field trips designed to promote independence and confidence in the student while meeting academic curriculum standards.
  • Developed and implemented alongside colleagues an independent life skills program for the special education department.
  • Primary directive was to maintain access to all communications and education for the hearing impaired.

Education

In Progress - Early Childhood Education

Diablo Valley College
Pleasant Hill, CA

Skills

  • Customer service
  • Time management
  • Front-end performance optimization
  • Inventory maintenance
  • Team contribution
  • Health and safety protocols
  • Curriculum implementation and modification
  • Social - emotional development
  • Interpersonal development
  • Intrapersonal development

Certification

First Aid

CPR - infant, child & adult

Languages

American Sign Language
Professional Working
English
Native or Bilingual

Timeline

Lead Teacher

Building Kidz
08.2022 - Current

Special Education Transportation Assistant

MDUSD
01.2015 - 12.2019

Special Education Assistant- Autism Specific Class

MDUSD
10.2014 - 12.2014

Gifting Specialist

Things Remembered Distribution Center
05.2010 - 08.2018

Special Education 1:1 Hearing Impaired

MDUSD
06.2008 - 10.2014

Front End Associate

Lucky Grocery Store
02.2008 - 03.2010

In Progress - Early Childhood Education

Diablo Valley College
Amanda Mariano