Amanda Mann
Grand Forks,BC
Summary
Extremely compassionate with elderly or disabled clients as well as provides companionship.
Dependable employee establishes trust with clients.
Driven to prioritize individual needs with attention to important details.
Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
13
13
years of professional experience
Work History
Spa Owner and Esthetician
Self Employed
05.2017 - 01.2024
- Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
- Implemented safety protocols and maintained a clean spa facility to ensure client well-being and comfort.
- Developed a loyal clientele through consistent high-quality services and attentive care.
- Resolved client concerns promptly and professionally, ensuring their satisfaction with the spa experience and preserving a strong reputation within the industry.
- Managed day-to-day business operations.
- Resolved customer complaints and facilitated conflict resolutions.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
Esthetician
Newbury Spa
09.2012 - 05.2015
- Analyzed skin condition and made appropriate product recommendations.
- Stocked treatment rooms with proper supplies.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
Esthetician
Elisabeth Fayt. RNR Wellness, Fairmont Palliser
03.2011 - 03.2012
- Fostered friendly, warm, and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Advised clients on proper home-care regimens.
- Recommended retail products for at-home use.
- Stocked treatment rooms with proper supplies.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Created repeat business by developing long-term relationships with regular customers.
Education
Esthetics
MC College
Kelowna06.2008
High School Diploma -
Grand Forks Secondary
Grand Forks, BC06.2006
Skills
- Compassionate Caregiving
- Emotional Support
- Patient Companionship
- Attentive to elderly
- Social interaction
Additional Information
I absolutely adore providing my elderly clients with compassion and care as it gives them a sense of community , a social life , that empowers them and energizers them. The elderly in our community and everywhere I go completely have my heart. I do a lot for my elderly parents, as well for a majority of my clients. Cleaning, cooking, grocery shopping, medical appointments, laundry and even tea dates.
Timeline
Spa Owner and Esthetician
Self Employed
05.2017 - 01.2024
Esthetician
Newbury Spa
09.2012 - 05.2015
Esthetician
Elisabeth Fayt. RNR Wellness, Fairmont Palliser
03.2011 - 03.2012
Esthetics
MC College
High School Diploma -
Grand Forks Secondary
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