Amanda MacNeil

Innisfil,ON

Summary

Proven leader in hospitality and event management, excelling in operations management and customer service. At Skyport Catering, streamlined processes and enhanced team performance, boosting client satisfaction and repeat business. Skilled in scheduling, planning, and safety management, adept at driving profitability and operational efficiency. Demonstrates strong problem-solving and communication abilities, ensuring high-quality service delivery. Professional / Friendly Bartender / Server with extensive knowledge of spirits and engages customers one-on-one. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.

Overview

years of professional experience

Work History

Bartender /Restaurant Server

Thirsty Fox Pub

02.2018 - 03.2020

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Catering Supervisor

Skyport Catering

06.1997 - 12.2005

Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
Increased repeat business with excellent customer service, addressing client concerns promptly and professionally.
Developed customized menus based on client preferences, dietary restrictions, and budget considerations.
Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.

Education

BBA And BBS - Administration, Science And Entrepreneurship

University of Toronto

Toronto, ON

Skills

Operations Management

Strong multitasking

Highly reliable

Customer service expertise

Patience and Tolerance

Responsible Alcohol Service

Payment Processing

Timeline