Amanda Lugonia
Bolton,Canada
Summary
Driven professional with a diverse background, including a pivotal role at AQuity Solutions, where I enhanced electronic health records accuracy. Skilled in accurate data entry and excellent customer service, I excel in streamlining operations and improving efficiency. Demonstrated ability to manage multiple priorities, showcasing strong organizational abilities and a commitment to achieving results.
Overview
18
18
years of professional experience
Work History
Back-End Administrator
The Bakery
Toronto, Ontario
09.2022 - 12.2024
- Part time
- Answered incoming calls and responded to customer inquiries.
- Coordinated scheduling and logistics for staff meetings and corporate events.
- Maintained positive working relationship with fellow staff and management.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Checked office stock to determine supply levels and maintain inventory.
Medical Transcriptionist
AQuity Solutions
02.2020 - 07.2022
- Self-employed
- Transferred transcribed materials into electronic health records system.
- Conducted quality control checks on completed reports and corrected errors as needed.
- Efficient in transcription software and equipment to work from home.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Monitored incoming dictations for timely completion of assigned tasks.
- Performed data entry and data retrieval services for inclusion in medical records and transmission to physicians.
- Ensured proper formatting of transcribed documents according to hospital standards.
Chocolatier
Longo’s Food Market
05.2010 - 08.2013
- Contributed to positive work environment for all staff members through active listening and effective communication.
- Made confections from molds and ordered ingredients from manufacturer.
- Trained new employees on proper techniques for making truffles, bonbons, bars.
- Decoratively packaged all products.
- Created and designed new confections.
- Maintained clean, organized work area at all times and encouraged similar dedication in team members to maximize group efficiency.
- Managed customer orders efficiently to meet deadlines and maintain customer satisfaction.
Purchasing Assistant/Data Entry
Kristofoam Industries
02.2007 - 04.2010
- Received and reviewed department supply requisitions and placed appropriate orders based on need and available funds.
- Responded promptly to customer inquiries regarding order status or delivery issues.
- Identified discrepancies between purchase orders, invoices and delivered items.
- Reviewed purchase orders and invoices for accuracy.
- Developed relationships with vendors to ensure timely delivery of goods.
Education
GED -
CanScribe Career College
Kelowna, BC01.2020
Diploma - Hairstyling and Aesthetics
Barbarino’s Hairstyling School
06.2006
Skills
- Keyboarding
- Accurate Data Entry
- Attention to detail
- Scheduling appointments
- Editing and proofreading
- Strong Organizational Abilities
- Excellent time management and communication skills
- Prioritizing
- Excellent Customer service
- Proficient in Microsoft Office
- Knowledge of Epic, BOS, Fluency
- Knowledge of EMDAT/InScribe platforms
References
Available upon request.
Timeline
Back-End Administrator
The Bakery
09.2022 - 12.2024
Medical Transcriptionist
AQuity Solutions
02.2020 - 07.2022
Chocolatier
Longo’s Food Market
05.2010 - 08.2013
Purchasing Assistant/Data Entry
Kristofoam Industries
02.2007 - 04.2010
GED -
CanScribe Career College
Diploma - Hairstyling and Aesthetics
Barbarino’s Hairstyling School
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