Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Loveland

Coarsegold,CA

Summary

I am a polished administrative assistant offering excellent organization and communication skills. I am dynamic, personable and well-versed in coordinating with various departments. Additionally, I am performance oriented and hardworking with exceptional social skills, communication abilities and customer service background.

Overview

4
4
years of professional experience

Work History

Tree Crew Admin

ArborWorks
10.2023 - Current
  • Responsible for the daily validation of work submitted by Forepersons/ General Forepersons across varying divisions
  • Responsible for the organization and distribution of daily production data from various systems to leadership
  • Participate in weekly leadership meetings to discuss the development of the company's data management system KloudGin
  • Communicate daily with Area Managers, PCM's, General Forepersons to discuss any discrepancies related to tree crew work submissions

Assistant General Manager-Marriott

OTO Development
01.2022 - 03.2023
  • Hired and trained new employees, demonstrating best methods for serving clients and guests, managed day-to-day operations of lodging facility, scheduled staff and oversaw budgets
  • Monitored and evaluated performance of personnel to confirm compliance with standards and evaluated and promptly resolved lodging facility operational issues
  • Established and upheld high standards, promoting great customer service and assistance to guests


Operations Manager-Marriott

OTO Development
11.2021 - 01.2022
  • Oversaw day-to-day operations of 111-room hotel with staff of approx. 30 employees, implemented successful strategies to increase customer satisfaction.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Solicited and reviewed guest feedback and promptly resolved complaints.

Front Desk Supervisor-Marriott

Foothills Hospitality Group
08.2021 - 11.2021
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Trained front desk staff on correct procedures, compliance requirements, and performance strategies.
  • Collaborated with team members to handle guest requirements from check-in through check-out.

Front Desk Agent-Marriott

Foothills Hospitality Group
06.2021 - 08.2021


  • Greeted visitors and customers upon arrival, confirmed reservations and identification, offered assistance and answered questions to build rapport and retention.
  • Collected room deposits, fees, and payment, oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Office Staff

Senior Strategies
06.2020 - 02.2021
  • Interacted with customers by phone, email, or in-person to provide information.
  • Completed clerical tasks such as filing, copying, and distributing secure paperwork.


Education

High School Diploma -

Yosemite High School
Oakhurst, CA

Associates Degree -

Clovis Community College
Clovis, CA
12.2021

Skills

  • Knowledgeable in the following systems; FOSSE, Ultipro, Concur, MGS, Outlook
  • Customer service/ people skills
  • Organization/ Time management
  • Collaboration, Communication and Teamwork
  • Strategic planning and analysis
  • Guest accommodations
  • Office and staff streamlining
  • Outstanding communication skills
  • Reservations management
  • Staff supervision
  • Training and Development
  • Guest experiences

Timeline

Tree Crew Admin

ArborWorks
10.2023 - Current

Assistant General Manager-Marriott

OTO Development
01.2022 - 03.2023

Operations Manager-Marriott

OTO Development
11.2021 - 01.2022

Front Desk Supervisor-Marriott

Foothills Hospitality Group
08.2021 - 11.2021

Front Desk Agent-Marriott

Foothills Hospitality Group
06.2021 - 08.2021

Office Staff

Senior Strategies
06.2020 - 02.2021

High School Diploma -

Yosemite High School

Associates Degree -

Clovis Community College

Similar Profiles

CREATE PROFILE
Amanda Loveland