Amanda Lord
Winnipeg ,MB
Summary
Dynamic server with a strong work ethic and exceptional customer service skills honed at Pizza Hut. Proven ability to enhance guest experiences through effective communication and relationship management. Recognized for consistently exceeding sales targets and maintaining high cleanliness standards, while adeptly multitasking in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Server
Pizza Hut
03.2011 - 03.2012
- Provided excellent customer service by promptly addressing guest inquiries and needs.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted in taking orders accurately to ensure satisfaction and efficiency.
- Collaborated with kitchen staff to ensure timely delivery of meals to customers.
- Adapted quickly to changing environments during busy shifts, ensuring smooth operations.
- Familiarized with menu items and daily specials to effectively inform guests.
- Utilized point-of-sale systems for processing orders and handling cash transactions efficiently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Contributed to inventory management by monitoring stock levels.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
High School Diploma - Adult Education
Horizon Learning Centre
Winnipeg, MB06.2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Cleanliness standards
- Safe food handling
- Team collaboration
- Performance improvement
- Relationship management
- Task prioritization
- Regulatory compliance
- Multitasking and organization
- Calm demeanor
- Warm and friendly
- Reliable and responsible
- Adaptable and flexible
- Multitasking Abilities
- High energy and stamina
- Problem-solving
- Excellent communication
Languages
English
Full Professional
Additional Information
Im a homemaker and have been married for 12 yrs. I would like to be able to work as im always home. I would like to stay busy. I love being a Winnipeger. I've got no children but love kids my son is my puppy and his name is Mikka. I would love to work with people in our community as ive been there myself and needed all the help I could get. I love to cook, play guitar and play video games and garden.
Timeline
Server
Pizza Hut
03.2011 - 03.2012
High School Diploma - Adult Education
Horizon Learning Centre