Amanda Lopes
Fresno
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
9
9
years of professional experience
Work History
Office Manager / Dispatcher
Pacific Valley Patrol
03.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Lead Night Dispatcher
Westmed Ambulance Serivce
04.2016 - 03.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 25 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
Dispatch Supervisor
United Ambulance Service
01.2016 - 03.2018
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Receive and dispatch to emergency and non-emergency calls from the public, nursing facilities, hospitals, and other agencies via telephone, radio system.
- CAD Knowledge
- Communicate effectively and courteously with EMT units, and ensure that all necessary information is transmitted clearly and without errors
- Gather non-emergency related information; determine actions, assist callers, and dispatch appropriate response units; maintain logs and records; and provide information to service units and agencies
- Familiar with HIPAA regulations Logistics and route planning for most accurate ETA
Education
High School Diploma -
Moreau Catholic High School
Hayward, CA05.2010
Skills
- Dispatch software
- Dispatching procedures
- Prioritizing calls
- Data Entry
- Dispatch Coordination
- Customer Relations
- Stress Tolerance
Timeline
Office Manager / Dispatcher
Pacific Valley Patrol
03.2023 - Current
Lead Night Dispatcher
Westmed Ambulance Serivce
04.2016 - 03.2023
Dispatch Supervisor
United Ambulance Service
01.2016 - 03.2018
High School Diploma -
Moreau Catholic High School
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