Amanda Liston
Walnut Creek
Summary
Accomplished Practice Manager with a proven track record at Norman B. Livermore III, M.D., F.A.C.S., excelling in regulatory compliance and strategic business planning. Skilled in enhancing operational efficiency and patient satisfaction, demonstrated through robust policy development and staff leadership. Expert in managing medical practices with a focus on continuous improvement and strategic growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Practice Manager
Norman B. Livermore III, M.D., F.A.C.S.
Walnut Creek
03.2013 - 03.2025
- Staff management, hiring employees, supervising, evaluating, and disciplining administrative staff.
- Financial management, creating and managing practice budgets, monitoring revenue and expenditures, overseeing billing and collections.
- Patient operations, scheduling appointments, managing patient flow, addressing patient concerns, and complaints.
- Compliance management, ensuring adherence to all relevant healthcare regulations, including HIPAA, licensing and credentialing, and maintaining proper documentation.
- Operational oversight, managing daily operations, overseeing office supplies, facility maintenance, and technology systems.
- Marketing and growth: implementing strategies to attract new patients and promote practice services.
- Quality improvement, analyzing practice data to identify areas for improvement, and implementing changes to enhance patient experience.
- Communication involves acting as a liaison between patients, clinicians, insurance companies, and other stakeholders.
Admissions Coordinator/ Business Office Manager
Lafayette Care Center
Lafayette
05.2006 - 06.2012
- Financial management - manage accounts receivable, oversee accounts payable, maintaining resident trust funds, recording deposits, withdrawals, and reconciling balances regularly.
- Compliance and Regulations - staying updated on federal and state regulations regarding healthcare billing, resident trust funds, and HIPAA.
- Conducting regular audits to ensure compliance with financial policies and procedures.
- Implementing necessary changes to comply with regulatory requirements.
- Facilitated communication and coordination between department heads, staff, and external partners.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained comprehensive records of business transactions and office activities for audit purposes.
- Organized filing systems for easy retrieval of documents.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Communicated effectively with residents, families, insurance companies, internal departments.
Education
Master of Science - Master in Healthcare Administration
West Coast University
Los Angeles, CA05-2024
Bachelor of Science - Health Care Administration
West Coast University
Los Angeles, CA12-2021
Vocational Nurse - Vocational Nurse
American College of Nursing
Concord, CA 05-2008
Associate of Science - Medical Assisting & Billing
Western Career College
Pleasant Hill, CA03-2007
Associate of Science -
Diablo Valley College
Pleasant Hill, CA01-2006
Skills
- Practice management
- Budget oversight
- Insurance referral facilitation
- Strategic planning
- Human resources
- Workflow planning
- Marketing
- Supplies ordering
- New hire training
- Staff development
- Policy development
- Staff management
- Continuous improvement
- Bookkeeping
- Clinical improvement initiatives
- Policy implementation
- Employee performance
- Strategic business planning
- Regulatory compliance
- Referral management
- Policy and procedure development
- HIPAA and OSHA regulations
- Electronic health records
- Managing medical practices
- Records management
- Schedule management
Certification
- Certificate of Completion "New Medicare Changes - MACRA, Billing, Coding & Compliance" by National Provider COmpliance Corporation
- Certificate of Completion Medicare Combating and Compliance Training: Fraud, Waste, and Abuse
- Certificate: Lean Six Sigma Foundations
- Certificate: Inclusive Leadership
- Certificate: Project Management: Healthcare Projects
- Certificate: Leadership Foundations: Leadership Styles and Models
- Certificate: Diversity, Inclusion, and Belonging
Affiliations
Bachelor of Science in Healthcare Administration ~ Magna Cum Laude
References
References available upon request.
Timeline
Practice Manager
Norman B. Livermore III, M.D., F.A.C.S.
03.2013 - 03.2025
Admissions Coordinator/ Business Office Manager
Lafayette Care Center
05.2006 - 06.2012
Master of Science - Master in Healthcare Administration
West Coast University
Bachelor of Science - Health Care Administration
West Coast University
Vocational Nurse - Vocational Nurse
American College of Nursing
Associate of Science - Medical Assisting & Billing
Western Career College
Associate of Science -
Diablo Valley College
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