Amanda Lindo
Stoney Creek,ON
Summary
Knowledgeable and dedicated customer service professional with extensive sales experience in the home improvement industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Relations
Azule Kitchens
Stoney Creek, ON
12.2021 - Current
- Learn and maintain in-depth understanding of product information, providing knowledgeable responses to diverse questions and recommend relevant offerings.
- Provide detailed quotes for custom designs.
- Strengthen customer relationships by listening to customer concerns and giving priority to service requirements.
- Maintain relationships with designers, installers and suppliers while booking appointments, coordinating services, and processing purchase orders.
Kitchen Planner
IKEA Canada Ltd.
Burlington
05.2017 - 12.2021
- Designed detailed kitchen layouts based on client needs, budgets and available supplies.
- Selected cabinets, countertops, hardware, sinks, faucets and appliances based on client needs and budgets.
- Finalized full kitchen orders by auditing plans and following them through from point of purchase to delivery.
- Responsible for arranging kitchen displays with proper signage, pricing, and ensuring products in room sets were in perfect condition at all times.
Education
Diploma - Interior Design
Interior Design Institute
Vancouver, BC03.2017
Diploma - Fashion Management
George Brown College
Toronto, ONSkills
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Understanding Customer Needs
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
Volunteer Experience
Team Lead for a corporate group from IKEA volunteering to build kitchen cabinets for 13 units in the Crew-Goetz Landing Project.
Additional Information
My overall home improvement experience also includes being a Millwork Sales Specialist at Lowe's, a Design Showroom Host at Losani Homes, and a Furniture Consultant at Park's Furniture.
Timeline
Customer Relations
Azule Kitchens
12.2021 - Current
Kitchen Planner
IKEA Canada Ltd.
05.2017 - 12.2021
Diploma - Interior Design
Interior Design Institute
Diploma - Fashion Management
George Brown College
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