Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Amanda Lima Medeiros

Barrie,ON

Summary

Energetic manager with a strong background in sales and customer service. Skilled in helping maintaining high levels of organization and professionalism.

Overview

8
8
years of professional experience

Work History

Studio Manager

OrangeTheory Fitness
Barrie, Ontario
06.2022 - Current
  • Managing overall studio operations with the support of Regional Leadership.
  • Leading a studio sales team to meet and exceed membership goals and other KPIs.
  • Interviewing, hiring, and onboarding new sales associates.
  • Creating and managing work schedules for the sales team.
  • Exhibiting an enthusiastic, energetic, personable, and friendly demeanor.
  • Handling members' concerns in a professional and objective manner.
  • Creating and executing studio marketing and outreach events.
  • Processing payroll for all team members on a bi-weekly basis.

Customer Service Agent

American Income Life
Barrie, Ontario
01.2021 - 05.2022
  • Calling and booking clients to schedule appointments.
  • Sending emails and follow-up texts as required to clients.
  • Keeping track of daily goal reaches and updating the team as required.
  • Maintaining solid customer relationships by handling questions and concerns.
  • Resolving customer complaints and managing database records.

Au Pair

Au Pair in America
California, United States
01.2020 - 01.2021
  • Giving a cultural exchange to the children and their family.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Enforced rules to teach good manners and maintain safe environment.
  • Supported household operations by completing laundry, cooking meals and performing light cleaning.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Helped with homework, studying and reading to enhance learning.
  • Provided safe transportation to and from activities and events.
  • Bathed and dressed children, teaching grooming and hygiene.

Assistant Store Manager

Disney Store
Cambridge, United Kingdom
01.2019 - 01.2020
  • Always proactive when maintaining Disney brand standards.
  • Maintained a neat and organized store, up to merchandising standards.
  • Delegated work to staff, setting priorities and goals.
  • Making sure both management and staff were upholding the Disney magic while performing to hit targets.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Led teams in planning, implementation, and execution of merchandising and operating initiatives.
  • Handled scheduling for store shifts to achieve adequate staffing.

Supervisor and Admin

HMS Host
Barrie, Ontario
01.2018 - 01.2019
  • Effective management of employee performance, including support, training, and discipline.
  • Managed workflow to maximize customer satisfaction and minimize waste.
  • Clearly and promptly communicated pertinent information to staff, such as promotions or sales quotas to be met.
  • Carrying out administrative duties such as filing, typing, copying, binding, scanning, etc.
  • Processing expense sheets and invoices for the company.
  • Organized cash movements between offices and to or from banks.

Fairy Godmother - Merchandise Hostess (BBB)

Disney Cruise Line
Celebration, Florida
01.2017 - 01.2018
  • Assisted and trained new staff coming on board.
  • Upheld both Disney brand and ship standards.
  • Princess transformation on children including hair and makeup
  • Creating a fun and magical experience for the guests.
  • Responsible with processing transactions of sales for guests.
  • Worked with team members to promote great customer service and pleasant work environment.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.

Education

Diploma in Makeup Artistry -

Canadian Beauty College
Barrie, Ontario
01.2014

Skills

  • Team leadership
  • Customer Service
  • Problem-Solving
  • Friendly, Positive Attitude
  • Guest Relations
  • Brand Management

Accomplishments

  • Successfully completed my Ontario Secondary School Diploma

References

References Available upon request

Timeline

Studio Manager

OrangeTheory Fitness
06.2022 - Current

Customer Service Agent

American Income Life
01.2021 - 05.2022

Au Pair

Au Pair in America
01.2020 - 01.2021

Assistant Store Manager

Disney Store
01.2019 - 01.2020

Supervisor and Admin

HMS Host
01.2018 - 01.2019

Fairy Godmother - Merchandise Hostess (BBB)

Disney Cruise Line
01.2017 - 01.2018

Diploma in Makeup Artistry -

Canadian Beauty College

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Amanda Lima Medeiros