Amanda Leyte
Vernon River,PE
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address challenges.
Overview
24
24
years of professional experience
Work History
Network of Excellence Program Assistant
Efficiency PEI
09.2023 - Current
- Assisted with planning and coordinating special program activities.
- Created and updated records and files to maintain document compliance.
- Managed both digital and physical filing systems and retrieved documents as required.
- Delivered top-notch support to office staff, promoting excellence in office operations.
- Prepared clearly written and formatted documents and reports.
- Conducted research to assist with routine tasks and special projects.
- Coordinate and communicate with external stakeholders to support program objectives.
- Conducts research and analyzes data to make informed program decisions.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Accomplished multiple tasks within established timeframes.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns
- Defined clear targets and objectives and communicated to other team members.
- Interacts well with contractors to build connections and nurture relationships.
- Actively listens to customers, Investigated and resolved customer inquiries and complaints quickly.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of programs and industry standards
- Developed highly empathetic stakeholder relationships and earned reputation for exceeding service standard goals.
Energy Program Advisor
Efficiency PEI
04.2023 - 08.2023
- Greeting clients face to face, via email and telephone regarding provincial Energy Rebates
- Guiding the public on best options for upgrades to their homes
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Keeping front area in clean and presentable condition
- Preparing, organizing and storing information in paper and digital form
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Arranging post and deliveries
- Updating computer records using a database
- Maintaining office systems
- Liaising with suppliers and contractors
- Liaising with staff in other departments, i.e Finance, HR.
- Provided ongoing direction and leadership for program operations.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Owner/ Operator
Refrigeration Specialists Inc
01.2014 - 01.2023
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed business plan, processes and procedures to provide superior Product and Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Handled recruiting, hiring and training of team members.Onboarded new employees with training and new hire documentation.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Did all Accounting, Payables, Receivables, Payroll, Bank reconcile
- Assisted with all HVAC home assessments and installations
- Ordered all HVAC equipment
- Dispatched Service calls/ emergency Refrigeration Calls
- Did all warranty work/ registering for all different makes and models of HVAC equipment
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Operations/ District Manager
D.P Murphy
06.2000 - 09.2013
- Managed 4+ Tim Horton's locations to enforce high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Launched quality assurance practices for each phase of development
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Built positive and productive relationships with store and field leadership.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Coordinated with other district managers to actualize performance improvement strategies.
- Generated financial and operational reports to assist management with business strategy.
- Modeled best practices for sales and customer service.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Optimized in-store food costs and monitored inventory availability to increase sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
Education
Diploma -
Colonel Gray High School
06.2002
Skills
- Organizational Skills and Multi-tasking
- Team-oriented
- Adept at problem solving and creative thinking
- Customer Service skills
- Accounting Payables and Receivables
- Leadership Ability
- Payroll
- Sage 50 Software
- Google Docs
- Strong communication skills, both verbal and written
- 50 WPM typing
- Hiring and Recruitment Knowledge
- Office Administration
- Project Management
- Teamwork and Collaboration
- Staff Management
- Time Management
- Oracle
- Competent Microsoft Office user (Excel, Outlook, Word, and Power Point)
Languages
English
Courses Certificates
- 2023 Insight discovery workshop
- 2023- Building Envelope Science Microcredential- Holland College
- 2023- Upskilling/Increasing Canada's Residential HP Installer Workforce
- 2023-Business Management (Short Course)- Xford Home study Center
- 2023- Preparing for the Interview - PSC Learning
- 2023- Office Administration (Short Course)- Xford Home study Center
- 2023- HRAI testing complete for - Introduction to Residential HVAC Equipment- Residential Heat loss & Heat gain Calculations
- 2019-2022- Network of Excellence required training courses through Efficiency PEI
- 2013-Leadership Course at DP Murphy
- 2010- Customer service/management course in Orlando, Florida
Credentials
*WHMIS
*First aid credentials
*50 WPM typing
Awards
Nominated RBC Canadian Women Entrepreneur Awards 2020
References
Darlene Jadis, Management at D.P Murphy, 902-940-7406
Timeline
Network of Excellence Program Assistant
Efficiency PEI
09.2023 - Current
Energy Program Advisor
Efficiency PEI
04.2023 - 08.2023
Owner/ Operator
Refrigeration Specialists Inc
01.2014 - 01.2023
Operations/ District Manager
D.P Murphy
06.2000 - 09.2013
Diploma -
Colonel Gray High School
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