Amanda Lewis
Summary
Organized Medical Office Administrator with noted experience in administration. Able to efficiently prioritize projects and multitask effectively to achieve clinic goals. Methodical and detail-oriented team player who takes initiative in improving office procedures. Excellent interpersonal skills with a strong sense of responsibility and compassion.
Overview
7
7
years of professional experience
Work History
Medical Office Administrator
Cardiology Associates of Niagara
04.2024 - Current
- Addressed patient inquiries promptly, providing clear explanations about various diagnostic testing and clinic function
- Managed appointments, registrations and patient relations in busy specialist office with seven cardiologists and several technicians
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines
- Coordinated with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services
- Contributed to a positive workplace culture by bringing friendly, professional, and open communication to clinic staff members and patients
Office Manager
Lincoln In Touch Clinic
09.2023 - 04.2024
- Efficiently managed appointment scheduling for six practitioners
- Enhanced patient experience through friendly, prompt, and professional care and service
- Streamlined office operations through maintaining efficient filing systems and supply stock
- Created a professional, hygienic work space through consistent and thorough cleaning and upkeep of entire clinic
Creative Associate
DIY Studio
09.2021 - 10.2022
- Guided customers through the DIY Studio experience (pottery painting) through pleasant, informative instruction
- Expanded duties and responsibilities that included cashier, barista, inventory ordering and management, training staff, and basic bookkeeping
- Positively and efficiently contributed to the workplace in dealing with both coworkers and the public in a kind and professional manner
Office Assistant
Welland Canal Mission
09.2017 - 11.2020
- Accurately balanced monthly credit statements and petty cash
- Processed and kept records of charitable donations to the mission
- Issued letters of thanks and tax receipts for donations
- Managed and updated the mission's extensive contact list
Front Desk Receptionist and Cashier
Pine Hills RV Park
07.2017 - 08.2017
- Efficiently managed campsite bookings over phone and walk-ins
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
Education
Medical Support Services -
Holland College
Charlottetown, PE04.2017
Music Leader Certificate -
Heritage College And Seminary
Cambridge, ON04.2020
High School Diploma -
Eden High School
St. Catharines, ON06.2014
Skills
Strong communication skills
Understanding of medical terminology
Teamwork orientation
Time management
Electronic health records familiarity
Problem-solving
Insurance billing
Professionalism and discretion
Interpersonal relationship building
Bookkeeping
Organization
Attention to detail
Volunteer Experience
- Lived with and helped care for my elderly grandparents for three years
- Attended and assisted in social life groups at my local church in discussions, activities, and music
- Volunteered as a camp counselor at a children's day camp the summers of 2009-2015
- Involved in several school bands as a musician and vocalist
- Led a social group at a seniors' home and visited with the residents
Timeline
Medical Office Administrator
Cardiology Associates of Niagara
04.2024 - Current
Office Manager
Lincoln In Touch Clinic
09.2023 - 04.2024
Creative Associate
DIY Studio
09.2021 - 10.2022
Office Assistant
Welland Canal Mission
09.2017 - 11.2020
Front Desk Receptionist and Cashier
Pine Hills RV Park
07.2017 - 08.2017
Medical Support Services -
Holland College
Music Leader Certificate -
Heritage College And Seminary
High School Diploma -
Eden High School
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