Amanda Lepage
Edmonton,AB
Summary
Dynamic barista and bakery sales associate with a proven track record at Italian Bakery's Mercato, excelling in beverage preparation and cash handling. Renowned for delivering exceptional customer service and maintaining food safety standards, I thrive in high-pressure environments, ensuring customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Barista /Bakery Sales Associate
Italian Bakery's Mercato
St. Albert, AB
06.2017 - 02.2022
- Recommended pastries and sandwiches to pair with customers' beverages.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Operated cash registers to process customer payments.
Server
Blackjacks Roadhouse
Nisku, Alberta
03.2013 - 03.2016
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees on restaurant procedures and plating techniques.
- Provided exceptional service to high volume of daily customers.
Barista/Bakery/Head Cashier
Italian Center South
Edmonton, Alberta
04.2009 - 01.2012
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Checked brewing equipment for proper functionality.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Port Moody Senior
Port Moody, BC05-1998
Skills
- Beverage preparation
- Cash handling
- Customer service
- Food safety
References
- Available upon request
Timeline
Barista /Bakery Sales Associate
Italian Bakery's Mercato
06.2017 - 02.2022
Server
Blackjacks Roadhouse
03.2013 - 03.2016
Barista/Bakery/Head Cashier
Italian Center South
04.2009 - 01.2012
High School Diploma -
Port Moody Senior