Amanda Lane
Acton,Canada
Summary
With over a decade of hands-on experience in coordinating, dispatch, call center operations, and administrative support, I bring a comprehensive skill set that makes me an exceptional candidate for scheduling and operations roles. My expertise in resource allocation, project management, and customer service allows me to streamline workflows and optimize efficiency in high-paced environments. I thrive on problem-solving, ensuring strategic solutions that enhance productivity. A strong leader and team player, I adapt quickly to new technologies and regulatory requirements to drive operational success.
Overview
9
9
years of professional experience
Work History
Administrative Assistant -Transportation, Planning
Region of Peel
Brampton
04.2025 - Current
- Managed executive calendar and coordinated meetings to optimize transportation planning and development processes.
- Entered and maintained accurate employee hours and leave records in HRMS, ensuring seamless payroll operations.
- Reconciled Pcards to ensure accurate financial records.
- Developed and maintained SharePoint sites to enhance team collaboration and document management.
- Successfully completed SAP program training, improving administrative capabilities.
HR Administrator/Recruiter
Slingshot Transportation
01.2024 - Current
- Process payroll under strict deadlines, using ADP
- Maintain and update employee records, ensuring accuracy and confidentiality.
- Oversee the administration of HR databases and software.
- Coordinate recruitment processes, including job postings, resume screening, and interview scheduling.
- Conduct new employee orientations and ensure smooth onboarding experiences.
- Serve as a point of contact for employee queries and concerns.
- Facilitate conflict resolution and promote a positive work environment.
Supervisor
Slingshot Transportation
01.2020 - 01.2024
- Supervised a diverse team of drivers and dispatchers, promoting a collaborative work environment and ensuring operational goals were met.
- Oversaw compliance with transportation regulations, improving safety standards and minimizing company liabilities.
- Conducted performance evaluations, facilitated training and development programs, contributing to a skilled and motivated workforce.
- Managed conflict resolution, addressing personnel issues in a timely and effective manner, maintaining a positive and productive work environment.
Team Lead/Dispatcher
Slingshot Transportation
01.2018 - 01.2024
- Orchestrated efficient transportation routing and scheduling, optimizing the use of resources and ensuring timely delivery of goods.
- Led a team of transportation professionals, ensuring high levels of productivity and maintaining a strong focus on quality service delivery.
- Facilitated regular team meetings, providing updates on company policies, addressing concerns, and encouraging open communication.
- Coordinated with other teams to streamline processes, ensuring smooth operations and improved cross-departmental collaboration.
- Identified and resolved operational bottlenecks, ensuring timely delivery of goods and maintaining customer satisfaction.
- Liaised effectively with clients and drivers, addressing inquiries, resolving issues promptly and maintaining a high level of customer satisfaction.
Southern Ontario and US Planner
Bison Transport
01.2016 - 01.2018
- Developed strategic plans for transportation routes in Southern Ontario and the US, enhancing efficiency and cost-effectiveness.
- Collaborated with stakeholders to identify and mitigate potential challenges in the transportation process, ensuring seamless operations.
- Utilized advanced planning tools to optimize routes, manage schedules, and ensure timely delivery of goods across multiple locations.
- Analyzed transport metrics and trends, providing insights to management.
Education
Transportation Operations Specialist Diploma Program -
Canadian Automotive & Trucking Institute
High School Diploma -
Turner Fenton Secondary School
Skills
- Scheduling Proficiency
- Calendar management
- Payroll administration
- Document management
- Data entry
- SharePoint development
- Customer service
- Recruitment coordination
- Multi-line telephone systems
- Conflict resolution
- Communication skills
- Time management
- Operations coordination
- Workload prioritization
- Planning and organization
- Relationship building
- Attention to detail
- Budget management
Technology Proficiencies
- Microsoft Office Suite
- Google/Adobe Suite
- Scheduling/Dispatch Tools
- High WPM Typing
Areas Of Training And Expertise
- ADP/HRMS/SAP
- Managing a large influx of calls and emails
- Current CDN & USA Hours of Service Training
- Customer Service and Administration
- Drug and Alcohol Testing Requirements
- FleetSmart/SmartDriver Training
- Facility Self-Audit (MTO) (CVOR)
- Map and Atlas Training (Geography)
- Ontario Highway Traffic Act & Ontario Offences Act
- Transportation of Dangerous Goods Act
- Workplace Hazardous Materials Information Systems
Timeline
Administrative Assistant -Transportation, Planning
Region of Peel
04.2025 - Current
HR Administrator/Recruiter
Slingshot Transportation
01.2024 - Current
Supervisor
Slingshot Transportation
01.2020 - 01.2024
Team Lead/Dispatcher
Slingshot Transportation
01.2018 - 01.2024
Southern Ontario and US Planner
Bison Transport
01.2016 - 01.2018
Transportation Operations Specialist Diploma Program -
Canadian Automotive & Trucking Institute
High School Diploma -
Turner Fenton Secondary School
Similar Profiles
Alice RabadiAlice Rabadi
Senior Financial Analyst at Region Of Peel (Peel Living)Senior Financial Analyst at Region Of Peel (Peel Living)
Kimberly LefebvreKimberly Lefebvre
Ontario Works Casemanager at Region Of PeelOntario Works Casemanager at Region Of Peel
Chloe BaileyChloe Bailey
Youth Test Shopper at Region Of PeelYouth Test Shopper at Region Of Peel
MIKE SMITH, MPH MIKE SMITH, MPH null
Specialist, Community Partnerships at Region of PeelSpecialist, Community Partnerships at Region of Peel
Cole LeBlancCole LeBlanc
Mobile Detailer at Rolling Suds Car CareMobile Detailer at Rolling Suds Car Care