Summary
Overview
Work History
Education
Skills
Language Skills
Timeline
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Amanda Kuan

Montreal,Canada

Summary

Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.

Overview

7
7
years of professional experience

Work History

Medical Receptionist

Clinique VitalMD
06.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Medical Secretary

IRM Sud-Ouest – MRI and Ultrasound Clinic
01.2023 - 01.2024
  • Greeting office visitors and managing patient intake.
  • Answering and routing incoming calls.
  • Scheduling appointments for patients.
  • Confirming upcoming appointments.
  • Filing medical records and performing other administrative duties as required.
  • Assist patients with completing necessary forms and documentation.
  • Keep a clean and calm reception area.
  • Respond to any inquiries from patients and visitors about the clinic’s services.
  • Sort and classify faxes received.
  • Manage patient records and ensure they are up to date.
  • Process payments.
  • Obtaining prior authorization from CNESST & SAAQ.

Sales Associate

MUJI (North York)
01.2022 - 01.2023
  • Greet and welcome customers in a welcoming manner.
  • Serves customers by helping them select products.
  • Responds to customers’ questions.
  • Direct customers by escorting them to racks and counters.
  • Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.
  • Process payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
  • Assist with inventory, including receiving and stocking merchandise.
  • Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
  • Alert management of potential security issues

Medical Receptionist

Medical Polyclinique Transia (Montreal)
01.2020 - 01.2022
  • Greeting office visitors and managing patient intake.
  • Answering and routing incoming calls.
  • Scheduling appointments for patients.
  • Confirming upcoming appointments
  • Filing medical records and performing other administrative duties as required.
  • Assist patients with completing necessary forms and documentation.
  • Keep a clean and calm reception area.
  • Respond to any inquiries from patients and visitors about the clinic’s services.
  • Sort and classify faxes received.
  • Manage patient records and ensure they are up to date.
  • Process payments and insurance claims.

Front of House

Kinton Ramen (Montreal)
01.2019 - 01.2022
  • Greet and welcome new customers.
  • Recommend and answer all inquiries.
  • Receiving and confirming walk-in and telephonic reservations.
  • Directing early arrivals as they wait for their tables to become available.
  • Ushering diners to their tables and providing them with menus.
  • Accepting and informing the relevant staff about food and beverage requests.
  • Mixing and pouring beverages, as needed.
  • Transporting food orders from the kitchen to each pertinent table.
  • Clearing glassware, silverware, and crockery from each table once guests have completed their meals, or upon request.
  • Providing guests with their checks after the meal sitting.
  • Clearing and reporting breakages by diners.

Medical Receptionist

Podiart – Podiatric Clinic of Montreal (Montreal)
01.2021 - 01.2021
  • Greeting office visitors and managing patient intake.
  • Answering and routing incoming calls.
  • Scheduling appointments for patients.
  • Confirming upcoming appointments
  • Filing medical records and performing other administrative duties as required.
  • Assist patients with completing necessary forms and documentation.
  • Keep a clean and calm reception area.
  • Respond to any inquiries from patients and visitors about the clinic’s services.
  • Answer and forward phone calls.
  • Sort and classify faxes received.
  • Manage patient records and ensure they are up to date.
  • Process payments and insurance claims.
  • Sterilize tools used by doctors and nurses.

Education

Pre-health Sciences Pathway to Advanced Diplomas and Degrees -

Humber College
01.2023

Social Sciences - General Studies

Dawson College
01.2022

Nursing - DEC

Maisonneuve College
01.2019

High School Diploma - undefined

Collège D’Anjou Privée
01.2017

College Diploma - Paralegal Technology

College O'Sullivan
Montreal, QC

Skills

  • Prioritization
  • Problem Solving
  • Management Skills
  • Time management
  • Organizational skills
  • Workflow optimization
  • Inventory oversight

Language Skills

English
French
Cantonese
Mandarin

Timeline

Medical Receptionist

Clinique VitalMD
06.2024 - Current

Medical Secretary

IRM Sud-Ouest – MRI and Ultrasound Clinic
01.2023 - 01.2024

Sales Associate

MUJI (North York)
01.2022 - 01.2023

Medical Receptionist

Podiart – Podiatric Clinic of Montreal (Montreal)
01.2021 - 01.2021

Medical Receptionist

Medical Polyclinique Transia (Montreal)
01.2020 - 01.2022

Front of House

Kinton Ramen (Montreal)
01.2019 - 01.2022

Social Sciences - General Studies

Dawson College

Nursing - DEC

Maisonneuve College

High School Diploma - undefined

Collège D’Anjou Privée

Pre-health Sciences Pathway to Advanced Diplomas and Degrees -

Humber College

College Diploma - Paralegal Technology

College O'Sullivan

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