AMANDA KRAUSE
Concord
Summary
Caring and empathetic individual dedicated to improving lives of individuals struggling with addiction and other behavioral disorders seeking a part time, entry level position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills to guide patients toward a healthier lifestyle . Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Group Facilitator
Diablo Valley Drug and Alcohol Services
09.2024 - Current
- Developed open rapport with patients, encouraging sharing of questions and concerns.
- Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
- Prepared and led support groups for patients.
- Provided guidance on goal-setting strategies, empowering participants to take ownership of their personal recovery.
- Created patient treatment plans, progress notes, and case management
Family Home Childcare Provider
Self Employed Services
03.2021 - 09.2024
- During the Covid-19 lockdown, provided a safe and nurturing environment, complete with computers and internet service to facilitate home schooling
- Assisted children with homework and school projects, enhancing academic support while promoting independence and responsibility
- Promoted healthy eating habits by preparing and serving nutritious meals and snacks
- Assisted with pickup and dropoff as needed
- Supported emotional well-being by addressing individual needs and providing support and guidance to children during difficult times
- Developed strong relationships with families, providing regular updates on child progress
- Monitored children's activities to verify safety and wellbeing
Volunteer
Ujima Family Recovery Services
03.2023 - 06.2023
- Assisted with special events or programs
- Maintained clean, neat and operational facilities to serve program needs
- Used strong interpersonal communication skills to convey information to others
- Supported engaging, fun and smooth-running events by helping with organization and planning
- Coordinated food, clothing and household items for residents
- Supported staff with clerical work and other office tasks
Office Assistant
MobileLife Services
01.2016 - 06.2020
- Enthusiastically managed all phone and email correspondence and handled incoming and outgoing mail
- Scheduled appointments and conducted follow-up calls to clients
- Entered data into Excel and updated customer contacts with information to keep records current
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally
- Managed filing system, entered data and completed other clerical tasks
- Maintained office supplies inventory by checking stock and ordering new supplies
Education
Diablo Valley College
Pleasant Hill, CAHigh School Diploma -
Crossroads High School
Concord, CA06.2013
Skills
- Detail Oriented
- Interpersonal Skills
- Effective Communication
- Decision-Making
- Task Prioritization
- Self Motivation
- Problem-solving aptitude
- Teamwork and Collaboration
- Multitasking and Time Management
- Organization
- Caring and Responsible
- Patience and Empathy
- Planning and Leading Activities
- Food Preparation and Service
- Housekeeping abilities
- Clerical Support
- Microsoft Office
- Office Administration
- Customer Service
- Spreadsheet Management
- Developing Presentations
- Document Management
Timeline
Group Facilitator
Diablo Valley Drug and Alcohol Services
09.2024 - Current
Volunteer
Ujima Family Recovery Services
03.2023 - 06.2023
Family Home Childcare Provider
Self Employed Services
03.2021 - 09.2024
Office Assistant
MobileLife Services
01.2016 - 06.2020
Diablo Valley College
High School Diploma -
Crossroads High School
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