Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Amanda Kock

Coquitlam,Canada

Summary

Experienced management professional with a proven track record of effective team leadership and operational oversight. Achieves goals through collaborative efforts and adapts quickly to changing demands. Skilled in conflict resolution, process improvement, and fostering a positive work environment. Agile and adaptable staff leader with a stellar work history, motivational approach, and upbeat nature. Excels at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious mindset with a diplomatic communication style focused on maximizing engagement and satisfaction. Resourceful manager with a history of successfully coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations, decreasing costs, and promoting organizational efficiency. Commitment to maintaining the quality of services and products is unwavering, reflecting a hardworking mentality.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Cascade Aqua
03.2022 - 09.2023
  • Effectively and efficiently enter in orders for customers both in store, by email and over the phone
  • Assist customers with the finding the most suitable product for their application and provide data and application instructions
  • Daily petty cash reconciliation and monthly bank deposits

Assistant Branch Manager

Pacfic West System Supplies
01.2020 - 12.2021
  • Successfully built long term relationships with key customers and provided exceptional customer service to drive sales
  • Ensured quality and accuracy in all orders and promoted integrity within the workplace
  • Managed logistics / shipping of fleet for outside delivery staff by coordinating crews and trucks based on workload, product weight and site access for both commercial and residential sites
  • Ensured branch was following all health and safety programs, WSBC rules and regulations and maintaining company COR program by doing monthly JOHS/crew meetings, workplace inspections, incident / accident reports and tracked statistics to identify trends in the workplace
  • Efficiently maintained administrative tasks associated with sales, such as managing account billing, creating purchase orders, creating quotes, etc

Inside Sales Representative

Pacific West System Supplies
01.2018 - 12.2020
  • Cultivated and strengthened customer relationships to drive revenue growth
  • Resolved customer escalations with a solutions mindset by investigating concerns in a timely manner
  • Efficiently maintained administrative tasks associated with sales, such as managing account billing, creating purchase orders, creating quotes, etc
  • Develop superior product knowledge and assist customers with product application
  • Research market to identify potential customers and makes first contact
  • Share, learn, collaborate with team members and manager to develop strategies, improve execution, and ideas that drive great team results and success

Operations Manager

Merit Roofing
09.2011 - 06.2013
  • Directed the work of 19 independent contractors
  • 5 years in the roofing industry
  • Installed, repaired, and replaced single-ply roofing systems
  • Maintained computer and physical filing systems
  • Recruited and hired qualified candidates for vacant and new positions
  • Coordinated special projects and managed schedules
  • Analyzed contract performance for bids, budgets, and forecasts

Education

High school diploma or GED -

John oliver secondary
Vancouver, BC
1998

Skills

  • Time Management
  • Detail Oriented
  • Team Player
  • Problem-solving
  • Bartending
  • Profit & Loss
  • Inside Sales
  • POS
  • Management
  • Business Development
  • Retail Sales
  • Operations Management
  • Upselling
  • ERP systems
  • Negotiation
  • Microsoft Office
  • Microsoft Outlook
  • CRM Software
  • Forecasting
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Critical Thinking
  • Customer Relations
  • Call center experience
  • Complaint resolution
  • Payment Processing
  • Professional telephone demeanor
  • Call Center Operations
  • Scheduling
  • Follow-up skills
  • Paperwork Processing
  • Appointment Scheduling
  • Order Processing
  • Team Development
  • Administrative Support
  • Microsoft Office Suite
  • Data Collection
  • Customer Relationship Management (CRM)
  • Prioritization
  • Staff Training
  • Building rapport
  • Technical Support
  • Quality Control
  • Clerical Support
  • Dispute Resolution
  • Coordination
  • Sales expertise
  • Assertiveness
  • Store maintenance
  • Recordkeeping strengths
  • Stock management
  • Brand representation
  • Shipping and Logistics
  • POS systems expert
  • Project management abilities

Languages

English
Professional Working

Timeline

Customer Service Representative

Cascade Aqua
03.2022 - 09.2023

Assistant Branch Manager

Pacfic West System Supplies
01.2020 - 12.2021

Inside Sales Representative

Pacific West System Supplies
01.2018 - 12.2020

Operations Manager

Merit Roofing
09.2011 - 06.2013

High school diploma or GED -

John oliver secondary
Amanda Kock