Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Certification
Accomplishments
References
Timeline
Generic

AMANDA KLAASEN

Winnipeg,Canada

Summary

Experience customer service and sales professional with six years of experience in customer service and one year in sales, supported by a honors diploma in Business Administrations from Red River College. Proven ability to drive sales growth, build and maintain strong client relationships, and deliver exceptional service through deep product knowledge, and effective communication. Recognized for increasing revenue by connecting with customers, and leveraging strong negotiation skills. Highly organized, dependable, and thriving in fast-paced, team-oriented environments. Committed to continuous learning and growth within the sales industry.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Professional

Dufresne
Winnipeg, Manitoba
09.2024 - Current
  • Developed strong relationships with clients to understand their needs.
  • Negotiated pricing contracts with clients for optimal profitability.
  • Maintained relationships with existing customers to encourage repeat and additional sales.
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Attended sales and product training, both internally and externally, to expand my product knowledge.
  • Monitored competitors' activities in order to remain competitive in the marketplace.

Sales and Marketing Assistant

Brazen Hall
Winnipeg, Manitoba
08.2024 - Current
  • Developed promotional materials, including seasonal menus and online content.
  • Conducted product tastings and educational sessions for consumers.
  • Engaged customers through product demonstrations and promotional events.
  • Assisted in creating eye-catching displays to attract customer attention at events.
  • Engaged with customers to gather feedback on product samples during events.

Server, Bartender and Host

The Rec Room
Winnipeg, MB
07.2021 - 08.2024
  • Serving tables of 2 to 20 in the Three10 dining area and serving tables of 20+ for special events.
  • Providing customers with menu recommendations and answering questions regarding the services available at The Rec Room.
  • Up selling menu items and suggesting add-on options to guest to enhance guest experience and increase sales.
  • Bartending at the Main Bar, The Shed, and the Mobile Bar.
  • Training new employees for host, server, and bartender positions.
  • Remain calm and poised during busy periods, promoting great customer service to guests.

Service Supervisor

The Rec Room
Winnipeg, MB
12.2022 - 04.2023
  • Supervising front-of-house staff (hosts, servers, and bartenders).
  • Helping head and sous chefs with expo, including making salads, and desserts and performing quality checks on food.
  • Updating/correcting hours and making schedule changes.
  • Working in the cash office making floats, completing cash outs, and performing end-of-day safe counts.
  • Overseeing events such as concerts and large parties (20+ guests).
  • Delegated work to staff, setting priorities and goals.

Beauty Advisor

London Drugs
Winnipeg, MB
01.2018 - 01.2021
  • Provided consultation and customer services in the Cosmetics department.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Worked onsite and off-site special events.
  • Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush, and lipstick.
  • Stocked shelves, ordering inventory for special customer requests.
  • Responded to specialty and online orders.
  • Acted as a Line Captain for Uriage products.

Education

Business Administration Diploma - General Studies

Red River College
Winnipeg, MB
04.2023

High School Diploma -

Dakota Collegiate Institute
Winnipeg, MB
01.2020

Skills

  • Customer service
  • Sales
  • Product demonstrations
  • Team leadership
  • Upselling techniques
  • Strong work ethic
  • Strong communication skills
  • Product knowledge
  • Client relationship management
  • Price negotiation
  • Closing techniques

Websites

Volunteer Experience

Manager, Dakota Collegiate Varsity Boys Basketball Team, Winnipeg Harvest fundraising, assisting children with disabilities in sports activities, working with children in middle school on improving volleyball skills.

Certification

  • SRA License to Sell | Managing Aggression in Customers - e-Dermo Cosmetics Academy Jan 2021
  • Smart Choices Certification Jan 2021
  • Food Handlers Certification Jan 2021

Accomplishments

  • Honor Roll, Red River College, 2022 and 2023
  • Lancer Silver Cup, Sports Achievement, 2020, Grade 12
  • Scholar-Athlete Award, 2020, High academic performance while in competitive sports

References

References available upon request.

Timeline

Sales Professional

Dufresne
09.2024 - Current

Sales and Marketing Assistant

Brazen Hall
08.2024 - Current

Service Supervisor

The Rec Room
12.2022 - 04.2023

Server, Bartender and Host

The Rec Room
07.2021 - 08.2024

Beauty Advisor

London Drugs
01.2018 - 01.2021

Business Administration Diploma - General Studies

Red River College

High School Diploma -

Dakota Collegiate Institute

Similar Profiles

CREATE PROFILE
AMANDA KLAASEN