Amanda King
Antioch
Overview
11
11
years of professional experience
Work History
Practice Manager
Muir Family Physicians
Brentwood
06.2017 - Current
- Answers multiple calls, handles complaints, and questions from staff, patients and doctors
- Screen calls on Nursing Lines and directs to emergency or non emergency staff
- Efficient with EMR on computer, telephone, message communications while multitasking in other work
- Developed, monitored, and evaluated a $900,000 annual operational budget
- Transitioned the practice to the Epic electronic health record
- Credentialed new physicians with all health plans associated with Muir Family Physicians
- Managed coding, billing and customer service for a multi-specialty practice
- Directed the cross-training of staff members to enhance employee competencies
- Ensured compliance with current healthcare regulations, medical laws, and ethics
- Supervised and operated the electronic health record and billing system
- Implemented and streamlined the Lean MD weight loss program specifically to the practice.
- Call in payroll for the office weekly
- Manage receivable and payable accounts and maintain financial records
- Organize and schedule meetings and appointments
- Maintain contact lists
- Submit and reconcile expense reports
- Dr. Marie McGlynn’s Office, Brentwood CA
Lead Administrative Assistant
Clayton Valley Medical Group
Clayton
11.2015 - 06.2017
- Company Overview: Dr. Steven Kaplan’s Office, Clayton CA
- Update and maintain patients’ health records
- Assist patients with initial paperwork
- Schedule and coordinate appointments
- Process insurance claims in compliance with law requirements
- Use medical software to support all transactions (EPIC)
- Answer patients’ queries and ensure quality customer service
- Collaborate with doctors and nurses to help with medical examinations, schedule tests and order supplies
- Ensure compliance with procedures
- Keep up-to-date with changes in medical and insurance legislation
- Answer and direct phone calls
- Produce and distribute correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Order office supplies
- Generate reports from EPIC
- Handle multiple projects
- Dr. Steven Kaplan’s Office, Clayton CA
Front Office and Back Office MA, Scribe
Muir Family Physicians
Brentwood
06.2014 - 11.2015
- Company Overview: Dr. Marie McGlynn’s Office, Brentwood CA
- Back office duties include: Rooming patients, taking vital signs, going over medication, entering referrals, entering medication refills, administering immunizations and medications, prepping for minor procedures, assisting the doctor in minor procedures, sterilization of rooms, using autoclaves, ordering office supplies, administering breathing treatments, ear lavages, EKGs, spirometry, running urine, call for patient reports, vision testing.
- Front office duties include: Answering telephones, taking messages, sending messages to the doctor, calling patients with results, going through the fax, verifying insurance, checking patients in, scheduling appointments, scanning and handling medical records.
- Dr. Marie McGlynn’s Office, Brentwood CA
Education
Certified Clinical Medical Assistant - Medical Terminology Certificate, Certified Medical Administrative Assistant, Certified Medical Billing and Coding Specialist
Contra Costa Medical Career College
Antioch, CA01.2014
Diploma -
Deer Valley High School
Antioch, CA01.2013
Skills
- BLS Certified
- Type 65 WPM
- Knowledge of Medical Terminology
- Ability to de-escalate situations
- Knowledge of OSHA Guidelines
- Knowledge of HIPAA Guidelines
- Knowledge of Medisoft
- Ability to work independently
- Leadership skills
- Communication skills
- Very well organized
- Medical Charting
- Regulatory Compliance
- Injections (IM, ID, SC)
- Medical Records
- Problem solving
- Conflict resolution
- Professionalism
- Data Entry
- Epic Super User
- Proficient in QuickBooks
- Proficient in MS Word
- Proficient in Excel
- Proficient in Access
- Proficient in PowerPoint
References
References available upon request.
Timeline
Practice Manager
Muir Family Physicians
06.2017 - Current
Lead Administrative Assistant
Clayton Valley Medical Group
11.2015 - 06.2017
Front Office and Back Office MA, Scribe
Muir Family Physicians
06.2014 - 11.2015
Certified Clinical Medical Assistant - Medical Terminology Certificate, Certified Medical Administrative Assistant, Certified Medical Billing and Coding Specialist
Contra Costa Medical Career College
Diploma -
Deer Valley High School