Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Amanda Key

Santa Rosa

Summary

Current home maker eager to rejoin the work force and contribute my strong multitasking skills, administrative experience, and extensive background in customer service to efficiently and accurately, field phone calls, process record requests, and communicate clearly between departments in order to streamline tasks and queries from visitors and workers.

Highly motivated, goal-oriented individual with an eye for detail. Self-starter with ability to work efficiently in a team environment or individually. Assist clients professionally and with composure in a stressful situation and during high customer volume. Strong ability to multi-task in a fast-paced, demanding work setting. Demonstrate a high standard of customer service excellence.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

20
20
years of professional experience

Work History

Homemaker and stay at home Mom
03.2018 - Current
  • Left the workforce to raise two young children, member of the P.F.O at the school and activity director for after school events.

Leasing Consultant

Woodmont Real Estate Services
Santa Rosa
09.2013 - 03.2018
  • Superior computer skills with knowledge in various programs.
  • Providing extraordinary customer service and the ability to complete data input in a fast paced, accurate manner.
  • Handling high call volume, while answering emails and in person problems.
  • Rescheduling canceled appointments, fielding questions and maintaining neat and organized resident files.
  • Receiving and processing resident deposits and disbursements.
  • Completed company reports quickly and efficiently.

Bank Teller

JP Morgan; Chase Bank
Santa Rosa
01.2011 - 09.2013
  • Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers.
  • Promote and advise on the bank's products and services.
  • Provide outstanding customer service to ensure client satisfaction.
  • Handling high volumes of cash accurately and cash counting and overseeing the cash vault.

In Home Support Service Provider

Human Services Dept, County of Sonoma
Santa Rosa
09.2010 - 01.2011
  • In home support for a person with disabilities.
  • Duties including meal preparation, meal clean-up, laundry, and shopping, personal care, ambulation, transportation, organizing the home, and general help with daily duties.

Line Lead

The Home Depot
Santa Rosa
02.2006 - 07.2010
  • Oversaw front end store operations such as greeting and directing customers, telephone operation, cashiering, customer help desk, coordinating product returns and handling merchandise issues.
  • Conducted lower level management tasks such as managing difficult customer situations, display organization and setup, training new associates.

Education

Santa Rosa Junior College

Skills

  • Customer service
  • Typing speed: 65 wpm
  • Heavy telephone usage
  • Windows operating systems
  • MS Word
  • Outlook
  • Excel
  • Scheduling
  • Appointment follow-up
  • Dependability
  • Flexibility
  • Email communication
  • Phone communication
  • Order processing
  • Task delegation
  • Volunteer management

Personal Information

Title: Administrative Support Assistant

Timeline

Homemaker and stay at home Mom
03.2018 - Current

Leasing Consultant

Woodmont Real Estate Services
09.2013 - 03.2018

Bank Teller

JP Morgan; Chase Bank
01.2011 - 09.2013

In Home Support Service Provider

Human Services Dept, County of Sonoma
09.2010 - 01.2011

Line Lead

The Home Depot
02.2006 - 07.2010

Santa Rosa Junior College
Amanda Key