Amanda Kert
Toronto,ON
Summary
Dynamic design expert with a proven track record at Crate and Barrel, excelling in client engagement and relationship building. Skilled in utilizing CRM software to enhance sales and optimize project logistics. Recognized for creative problem-solving and attention to detail, driving successful interior design solutions that elevate customer experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Design Expert/Furniture Sales Associate
Crate and Barrel
Toronto, Canada
09.2023 - Current
- Cultivated growth as a passionate and knowledgeable designer, specializing in guiding customers through interior design projects, from comprehensive room designs to revitalizing spaces with accent pieces and decor.
- Skilled in building long-term customer relationships, staying current with design trends, and utilizing digital tools for in-store and in-home consultations.
- Proven ability to drive sales in a competitive team environment.
Client Experience
RH (Formerly Restoration Hardware)
Toronto, Canada
12.2019 - 08.2023
- My time at RH has allowed me to sharpen my client and interpersonal skills.
- I have become an experienced Client Services representative with knowledge in high-end furniture and luxury retail.
- My core responsibilities are to provide design assistance to our clients via the gallery floor, phone, email, and online chat.
- Assisted with purchase orders and returns, ensuring accurate processing.
Scheduled gallery appointments for large-scale projects to facilitate client engagement.
Coordinated deliveries to optimize logistics, meet project timelines, and manage client accounts and order forms. - Developed skills in strategic planning through the execution of highly organized, results-oriented projects.
Bartender
The Corner Comedy Club
Toronto, Canada
01.2019 - 11.2019
- Responsibilities: Sales management, revenue optimization, and inventory oversight
Sales
Ken Shaw Toyota
Toronto, Canada
03.2018 - 12.2018
- Exhibit strong negotiation capabilities, focusing on making informed decisions that benefit both company and client.
- My time in sales has allowed me to strengthen my customer experience by building and maintaining rapport.
Sales
Agincourt Hyundai
Markham, Canada
01.2017 - 02.2018
- Greet customers on the floor to build relationships and good rapport.
- Provide a base knowledge of automotives, the brand and additional luxury and safety features.
- Listen and understand the clients needs and wants to find them the perfect vehicle.
- Test drives, Financing and Money Management, and Sales.
Team Lead
Blazing Kitchen
Toronto, Canada
03.2016 - 11.2016
- Manager - Rancho Relaxo Food Truck and Catering.
- Event planning and team leadership.
- Sales and revenue management.
Visual Merchandiser/Sales
Toronto Hemp Company
Toronto, Canada
08.2012 - 02.2016
- Independently designed and assembled product displays and windows to update, adapt and reflect trends and customer demand.
- Utilizing my strong product knowledge I was able to provide qualified educational information for specific needs and assist in purchase orders.
Education
Business Communication Certificate - Business Communication
Ryerson, Chang School of Continuing Education
Toronto, ON08.2019
Diploma - Photographic & Studio Hairstyling, Fashion Photographic Makeup, Theatrical Makeup, Film Television & Special Effects, Prosthetic and creature design
CMU College of Make Up Art & Design
Toronto05.2014
Associate of Arts - Visual Arts
Seneca College
Toronto, ON04.2011
Skills
- Communication skills
- Attention to detail
- Event planning and logistics
- Problem solving
- Creative thinking
- Interpersonal relations
- Microsoft Office proficiency
- CRM software expertise
- Salesforce and Shopify
Certification
- CannSell, 7BTAA7XAZY
- Smart Serve, e181026499935RS
Business Venture
The High 5 - Cannabis Educational Market, 04/01/14, 10/31/18, Event planning and coordination., Production and inventory control., Sales and revenue management., Makeup and Art director for events.
Timeline
Design Expert/Furniture Sales Associate
Crate and Barrel
09.2023 - Current
Client Experience
RH (Formerly Restoration Hardware)
12.2019 - 08.2023
Bartender
The Corner Comedy Club
01.2019 - 11.2019
Sales
Ken Shaw Toyota
03.2018 - 12.2018
Sales
Agincourt Hyundai
01.2017 - 02.2018
Team Lead
Blazing Kitchen
03.2016 - 11.2016
Visual Merchandiser/Sales
Toronto Hemp Company
08.2012 - 02.2016
Business Communication Certificate - Business Communication
Ryerson, Chang School of Continuing Education
Diploma - Photographic & Studio Hairstyling, Fashion Photographic Makeup, Theatrical Makeup, Film Television & Special Effects, Prosthetic and creature design
CMU College of Make Up Art & Design
Associate of Arts - Visual Arts
Seneca College
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