Amanda Kerr
Greater Sudbury,ON
Summary
Administrative expert with a robust background in managing office functions, coordinating schedules, and facilitating communication. Demonstrates efficiency in multitasking and supporting executive teams, consistently achieving organizational objectives. Renowned for dependability and fostering a collaborative workplace.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Public Health Sudbury and District
11.2020 - 09.2024
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Client Care Coordinator
Care Partners Assisted Living
03.2017 - 05.2019
- Managed client records using CRM software, ensuring accuracy and confidentiality.
- Collaborated with cross-functional teams to address client concerns effectively.
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
- Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
- Ensured compliance with company policies, industry regulations, and legal requirements related to client care coordination activities.
- Streamlined appointment scheduling for improved efficiency.
- Managed high-priority escalations effectively, minimizing negative impact on client care.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
Service Advisor
Laurentian Chrysler Dodge Jeep Ram
05.2016 - 02.2017
- Coordinated service appointments, ensuring optimal scheduling and customer satisfaction.
- Analyzed customer needs to recommend appropriate services and products effectively.
- Managed customer inquiries, resolving issues promptly to maintain high service standards.
- Collaborated with technicians to ensure timely repairs and accurate service documentation.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Secretary
Dibrina Sure Group
08.2008 - 05.2015
- Managed correspondence and communication across multiple departments to enhance workflow efficiency.
- Trained new staff on office protocols and administrative tools, fostering a collaborative work environment.
- Monitored inventory levels of office supplies, negotiating with vendors to secure favorable terms and pricing.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Communications
Laurentian University
Greater Sudbury2008
Public Relations
Cambrian College of Applied Arts And Technology
Greater Sudbury2007
Skills
- Expertise in service delivery
- Precision in data entry
- Technological adeptness
- Operations administration
- Client support services
- Leadership and management
- Development coaching
- Solution-oriented problem solving
- Management of documents
- Proficient communication
- Collaborative teamwork
- Office application mastery
- Critical thinking skills
- Time efficiency
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Public Health Sudbury and District
11.2020 - 09.2024
Client Care Coordinator
Care Partners Assisted Living
03.2017 - 05.2019
Service Advisor
Laurentian Chrysler Dodge Jeep Ram
05.2016 - 02.2017
Secretary
Dibrina Sure Group
08.2008 - 05.2015
Communications
Laurentian University
Public Relations
Cambrian College of Applied Arts And Technology