Amanda Keith
Campbell River,BC
Summary
Dedicated Administrative Professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing daily office needs, database management and reception duties. I pride myself on being able to multi- task, meet tight deadlines, and excel in high stress environments without compromising quality.
Overview
15
15
years of professional experience
Work History
Facilities Clerk
Island Health
09.2023 - Current
- Secured records and storage to comply with filing and indexing procedures.
- Streamlined communication between departments, ensuring timely responses to inquiries and requests.
- Assisted in reducing maintenance costs through diligent tracking of equipment usage.
- Served as a reliable point person for facilities-related issues, working closely with maintenance teams to resolve problems quickly.
- Maintained accurate records of all facility assets, ensuring proper allocation of resources across the organization.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
- Maintained accurate financial records by updating client information in accounting software and reconciling account balances regularly.
- Liaised with accounting team for seamless workflow.
- Ensured accurate record-keeping by maintaining up-to-date physical and electronic files on employee information.
- Facilitated smooth onboarding processes for new hires, coordinating orientation sessions and preparing necessary documentation.
- Verified timekeeping records and handled any discrepancies with employees.
- Checked accrued hours against listed hours for leave time.
- Maintained detailed records of employee attendance, including sick days, vacation time, and overtime hours.
Booking Clerk
CRG Rehab Department
01.2021 - Current
- Enter insurance, demographics and health history into patient database
- Call patients to confirm scheduled appointments and obtain additional details
- Check patients in and out for appointments and collected co-payments
- Schedule and follow up on patient appointments, collected and processed patient payments and maintained patient files
- Process patient payments and scanned identification and insurance cards
- Take messages from patients and promptly relayed to appropriate staff
- Answer multi-line phone system and directed callers to requested personnel and departments
- Deliver high-quality administrative and customer service to sustain patient and work flows
- Carry out daily tasks by professionally communicating with physicians, nurses, technicians and medical assistants.
Administrative Assistant
Wellness Centre
11.2022 - 06.2022
- Order all stationary supplies and maintain inventory levels for the Wellness Centre
- Purchase office equipment through various vendors for multiple North Island VIHA locations
- Liaison between Post-Secondary Institutions and various departments using HSP-Net to coordinate student placements
- Process and approve vacation, special leave & other staffing requests for all departments in the Wellness Centre
- Work closely with the staffing department using ESP to confirm staffing requirements are met as per collective agreements
- Support new hires with onboarding requirements, ensuring they have proper access to shared drives, SharePoint, clinical applications, non-clinical applications & email workgroups
- Work with IMIT & maintenance to setup new office spaces
- Order Hardware, smartphones & other office equipment
- Review & reconcile P-card purchases
- Process employee reimbursement forms for education & travel expenses
- Maintain calendars and schedules, arrange meetings for management team
- Receive and process all Island DEC Pump Paperwork for Revenue Services
- Collect and distribute mail & faxes to all departments in the Wellness Centre
- Process medical equipment purchase orders from multiple North Island locations
- Process and approve all incoming invoices
- Prepare/discharge old files to be sent off site for storage
- Assist the DEC clinic in Port McNeil with creating encounters in Cerner for new patients
- Advise medical professional staff on administrative matters pertaining to health services programs
- Coordinate travel & housing arrangements for staff
- Create new documents, templates & spreadsheets for multiple departments
- Work with Post-Secondary Institutions to contact patients regarding new research and clinical trials.
Registration Clerk
COVID CALL CENTRE
10.2021 - 03.2022
- Responded to incoming department phone calls and directed callers to appropriate team members based on need
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension
- Asked various questions from clients to obtain the information necessary for paperwork
- Scanned documents and insurance cards to include in patient charts
- Verified patient information, including demographics, for input into Power chart system
- Maintained confidentiality of patient information by adhering to VIHA procedures
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments
- Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments
- Managed record database using PM Office, keeping all information confidential in accordance with federal privacy laws.
Administrative Clerk
COVID 19 COLLECTION CENTRE
01.2021 - 03.2022
- Booked COVID 19 Assessment appointments and prepare documentation for physicians
- Prepared patient lab requisitions for COVID 19 testing kits
- Maintained office supplies inventory by checking stock and ordering new supplies
- Transcribed physicians' notes and entered data into electronic chart management software
- Communicated with patients to gather intake data and verify chart information
- Prepared new charts, updated existing charts and managed records transfers between offices
- Answered daily phone calls to schedule appointments and address patient inquiries
- Called patients to schedule COVID testing appointments, consistently double-checking information and availability
- Managed medical practice administrative needs to provide patient satisfaction.
Patient Ambassador
CRG & YUCALTA LODGE
10.2020 - 04.2021
- Identified if a visit is essential by communicating with all people who present at points of entry at the hospital
- Explained VIHA entrance restrictions as required and asks self-assessment questions
- Provided direction to essential patients and the public regarding the locations of various departments and services
- Followed established communication channels to raise concerns to site leadership
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and VIHA requirements
- Worked successfully with diverse group of coworkers to accomplish goals
- Demonstrated leadership by making improvements to work processes and helping to train others
- Provided excellent service and attention residents and their families when face-to-face or through phone conversations.
Regional Office Health & Safety Specialist
FLYNN CANADA LTD
01.2010 - 07.2014
- Developed a National Injury Management program to facilitate and ensure compliance with legislative requirements
- Expedited, and facilitated the return to work of employees with injuries, illnesses, and disabilities in a wide range of settings
- Liaised with WSBC representatives, managers/supervisors, and staff to ensure return to work program and legislated obligations were met
- Reviewed JOHSC meeting minutes, Accident/Incident Investigation Reports and WSBC claims
- Provided statistical analysis of workplace accidents/incidents and made recommendations to improve safety performance
- Promoted the well-being of employees in the workplace; by introducing in-house health treatments (massage therapy, chiropractic & corporate yoga classes).
Education
Medical Terminology -
St. John's Ambulance
HIGH SCHOOL DIPLOMA -
WALNUT GROVE SECONDARY
Skills
- Invoicing and billing
- Advanced MS Office Suite knowledge
- Administrative operations
- Schedule management
- Training and development
- Appointment scheduling
- Organization and efficiency
- Confidential document control
- Records management systems
- Mail management
- Workers' compensation knowledge
- Recordkeeping and bookkeeping
- PC proficient
Languages
English
Timeline
Facilities Clerk
Island Health
09.2023 - Current
Administrative Assistant
Wellness Centre
11.2022 - 06.2022
Registration Clerk
COVID CALL CENTRE
10.2021 - 03.2022
Booking Clerk
CRG Rehab Department
01.2021 - Current
Administrative Clerk
COVID 19 COLLECTION CENTRE
01.2021 - 03.2022
Patient Ambassador
CRG & YUCALTA LODGE
10.2020 - 04.2021
Regional Office Health & Safety Specialist
FLYNN CANADA LTD
01.2010 - 07.2014
Medical Terminology -
St. John's Ambulance
HIGH SCHOOL DIPLOMA -
WALNUT GROVE SECONDARY