Amanda Kaufman
Paris,ON
Summary
Hardworking Custodian offering broad skills in all areas of building maintenance. Committed to top-quality service, timeliness and thoroughness in any cleaning task. Reputation for punctuality and dependability. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
19
19
years of professional experience
Work History
Custodian/Head Custodian
Grand Erie District School Board
03.2013 - Current
- Enhanced cleanliness and sanitation by implementing efficient custodial procedures and using appropriate cleaning solutions.
- Conduct regular inspections of facilities and identifying areas requiring attention or repairs.
- Manage inventory of cleaning supplies and equipment effectively to minimize waste and ensure timely replenishment.
- Uphold a well-maintained school environment by coordinating deep-cleaning tasks during breaks and holidays.
- Contribute to a positive school culture through professional interactions with students, staff, and visitors.
- Provide prompt resolution to facility-related issues reported by staff or students through effective communication and follow-up actions.
- Coordinate with contractors for timely completion of repair works ensuring minimal disruption to daily activities at the facility.
- Handle spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Provide consistent guidance, feedback, and support to custodial staff members.
Supervisor
Hospitality Dynamics
11.2012 - 03.2013
- Enhanced cleanliness and sanitation by implementing efficient custodial procedures and using appropriate cleaning solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
Customer Service Representative
NCO Financial Services
11.2010 - 11.2012
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved customer satisfaction by effectively negotiating payment plans tailored to individual financial situations.
Customer Service Representative
Ahh.. The Spahh
05.2009 - 04.2011
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Arlington Hotel
09.2004 - 09.2007
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservations process for improved accuracy and guest experience.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
Education
Office Administration Certificate -
Mohawk College
04.2005
Ontario Secondary High School Diploma -
Paris District High School
06.2003
Skills
- Computer skills
- Problem solving
- Attention to Detail
- Work Prioritization
- Team Collaboration
- Adaptability
- Written communication
- Organizational skills
- Inventory Management
- Multitasking
- Time Management
References
- Jesse Hamm, Grand Erie District School Board, (519) 756-6306
- Susan Palmer, Hospitality Dynamics, (519) 442-9190
- Michelle Lawrence, Ahh..TheSpahh, (519) 442-9772
Timeline
Custodian/Head Custodian
Grand Erie District School Board
03.2013 - Current
Supervisor
Hospitality Dynamics
11.2012 - 03.2013
Customer Service Representative
NCO Financial Services
11.2010 - 11.2012
Customer Service Representative
Ahh.. The Spahh
05.2009 - 04.2011
Customer Service Representative
Arlington Hotel
09.2004 - 09.2007
Office Administration Certificate -
Mohawk College
Ontario Secondary High School Diploma -
Paris District High School
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