Amanda Jones
SHARP BUS LINES LTD.
Oakland
1
Certification
19
years of professional experience
Results-driven operations leader with expertise in optimizing branch operations and enhancing service delivery. Skilled in data analysis and implementing innovative solutions to improve efficiency and drive revenue growth. Experienced in coordinating workflows across departments and managing contractor and customer relationships to support effective field operations. Committed to developing high-performing teams and establishing efficient systems for organizational success.
Work History
Telematics Specialist
7 Months- Monitor and analyze fleet telematics data to identify trends, operational risks, and opportunities to improve driver performance, safety, and fleet efficiency.
- Monitored and analyzed fleet telematics data to identify trends and operational risks, enhancing driver performance, safety, and fleet efficiency.
- Support fleet operations, safety, compliance, technology implementation, and operational decision-making through analysis of telematics, GPS, AI camera, and vehicle diagnostic data.
- Generated daily operational reports and communicated findings to operations leadership, facilitating timely corrective actions and performance management.
- Generate daily operational reports and communicate findings to operations leadership to support timely corrective action and performance management.
- Provided technical support and troubleshooting for telematics systems, ensuring accurate data collection and effective system utilization.
- Train employees and operational teams on telematics tools, reporting systems, and technology processes.
- Assist with the implementation and adoption of new telematics technologies across the fleet.
- Support compliance initiatives related to CVOR and MTO requirements, contributing to a strong safety and accountability culture.
Project Installations / Service Coordinator
6 Months- Coordinated installation schedules and service requirements to optimize workflow, crew availability, and project timelines.
- Coordinated installation projects, service operations, purchasing, scheduling, and customer communication to complete projects efficiently and on schedule.
- Managed purchasing and order fulfillment to ensure timely availability of accurately sourced materials.
- Coordinated with customers, manufacturers, installers, service personnel, and internal teams to resolve issues and maintain project continuity.
- Monitored project readiness and identified potential scheduling, material, or installation challenges before they impacted timelines.
- Applied technical knowledge of window and door installations to support project planning, troubleshooting, and operational decision-making.
- Cultivated customer and supplier relationships through proactive communication and timely resolution of issues.
- Supported multiple projects simultaneously while balancing customer expectations, material availability, workforce requirements, and operational priorities.
General Manager – Branch Operations
8 Months- Directed daily branch operations while maintaining focus on productivity, service quality, customer satisfaction, and performance targets.
- Directed day-to-day branch operations with responsibility for team leadership, scheduling, customer service, installation coordination, sales support, workflow management, and operational performance.
- Led daily team huddles and cross-functional communication to identify operational challenges and proactively resolve issues.
- Managed installation and service scheduling, coordinating crews and technicians to ensure projects were properly prepared and completed on schedule.
- Oversaw installation readiness, including crew loading, material verification, project review, and schedule coordination.
- Monitored project milestones and sales activity to proactively address roadblocks, delays, and customer concerns.
- Coached and developed employees, enhancing accountability and fostering a high-performing team culture.
- Supported sales representatives with customer follow-ups, project holds, and issue resolution to streamline workflow and safeguard revenue.
- Developed strong customer relationships by identifying concerns early and implementing practical solutions.
- Worked hands-on with branch teams to improve communication, workflow, accountability, and overall operational performance.
Store Manager & Inside Sales
3 Years- Served as primary inside sales contact for contractor accounts, managing inquiries, preparing quotes, coordinating orders, and ensuring timely fulfillment.
- Built and maintained strong relationships with contractors, vendors, and customers to strengthen retention and grow business opportunities.
- Negotiated vendor pricing and identified opportunities to increase product and service sales.
- Drove revenue growth through strategic upselling, product packages, contractor relationships, and support for outside sales representatives.
- Managed day-to-day store operations while leading a team of 25+ employees and overseeing customer service, inventory, contractor accounts, sales, scheduling, training, and operational processes.
- Led and developed a team of 25+ employees across customer service, sales, cash operations, inventory, and daily store functions.
- Cultivated relationships with contractors, vendors, and customers, enhancing retention and expanding business opportunities.
- Negotiated vendor pricing to maximize product and service sales potential.
- Increased revenue through strategic upselling, product packages, and support for outside sales representatives.
- Balanced customer requirements, inventory availability, staffing, delivery schedules, and sales priorities to maintain efficient daily operations.
Assistant Manager – Customer Service Contact Centre & Inside Sales
12 Years 11 Months- Managed operations within a multi-location customer service contact centre, supporting service standards, employee performance, workflow, and customer satisfaction.
- Handled complex customer concerns and escalations while maintaining strong relationships and protecting customer loyalty.
- Coached employees through performance reviews, ongoing feedback, training, and development initiatives.
- Recruited, onboarded, trained, and developed employees to support consistent operational and customer service standards.
- Identified process inefficiencies and implemented improvements that streamlined workflows, enhancing service outcomes.
- Built and maintained Salesforce reporting to track key performance indicators, ROI, activity levels, and business results.
- Used reporting and performance data to identify trends, support management decisions, and improve accountability.
- Handled complex customer concerns and escalations, fostering strong relationships that strengthened customer loyalty.
- Worked across multiple locations and departments to improve communication, consistency, and operational performance.
- Collaborated across multiple locations and departments to enhance communication and consistency, driving operational performance.
Education
Ontario Secondary School Diploma (OSSD)
Skills
Telematics & Fleet Technology
GPS & AI Camera Systems
Salesforce Reporting & Analytics
Microsoft Office
Digital Scheduling & Workflow Systems
POS technology expertise
Operational Reporting & Performance Dashboards
Inventory & Order Management Systems
Certification
- Lean / Six Sigma – Green Belt Level Process Improvement & Work Efficiency | 2018
- Sandler Sales Training | 2016
- Working at Heights | 2024
- First Aid & CPR/AED | 2022
CORE COMPETENCIES
- Operations Management & Business Support
- Team Leadership & Performance Management
- Process Improvement & Operational Efficiency
- Workforce Scheduling & Resource Planning
- Project & Service Coordination
- Fleet Technology & Telematics
- Performance Metrics & Data Analysis
- Customer & Contractor Relationship Management
- Inventory, Purchasing & Order Fulfillment
- Sales Growth & Account Development
- Staff Training, Coaching & Development
- Compliance & Risk Awareness
- Vendor & Manufacturer Relations
- Problem Solving & Root-Cause Analysis
- Technology Implementation & Systems Support
- Lean / Six Sigma Process Improvement
Timeline
Telematics Specialist
SHARP BUS LINES LTD.
01.2026 - CurrentRead More
Project Installations / Service Coordinator
VDK GROUP
06.2025 - 12.2025Read More
General Manager – Branch Operations
BROOKSTONE WINDOWS & DOORS
10.2024 - 06.2025Read More
Store Manager & Inside Sales
HOME HARDWARE BUILDING CENTRE
08.2021 - 08.2024Read More
Assistant Manager – Customer Service Contact Centre & Inside Sales
TURKSTRA LUMBER
09.2007 - 08.2020Read More
Brantford Collegiate Institute
Ontario Secondary School Diploma (OSSD)
Read More