Amanda Jeronimo
Mississauga,Ontario
Summary
Dynamic leader with experience in operations management and team development. Skilled in communication, conflict resolution, and time management, with a proven ability to foster collaboration while driving performance. Adaptable and reliable, able to manage shifting priorities and maintain smooth workflows. Dedicated to building positive team environments that deliver consistent, measurable results.
Overview
10
10
years of professional experience
Work History
Shift Leader
JOEY Sherway
01.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Space Planning Specialist
Canadian Tire
01.2022 - 08.2025
- Create, analyze, and deliver impactful and visually appealing planograms and merchandising programs to help drive sales, margins, enable efficient store operations and provide an exceptional in store customer experience.
- Competence in category merchandising strategies and priorities which include conducting research and leveraging an understanding of the competitive landscape for appropriate Planograms.
- Analyze and recommend improvements to meet and exceed stated planogram space productivity financials.
- Clear communication on store implementation.
- Collaborated with cross-functional teams to develop strategic plans, ensuring alignment with overall business objectives.
E-Commerce
Canadian Tire
05.2021 - 09.2022
- Operate online orders desk, responding to multiple customer inquiries, requests, and concerns in timely manner, both over the phone and online.
- Update online order system with quantities, storage and pick-up locations, and reason codes (if applicable) for unpicked quantities.
Customer Service Representative
Bank of Montreal
08.2021 - 05.2022
- Review customer profiles and engage customers in conversation to identify potential investment opportunities and address everyday banking plans and credit card needs.
- Participated in team collaborate to improve the overall branch customer experience.
Internship Personal Banking Associate
Bank of Montreal
05.2021 - 08.2021
- Determine customer personal banking and credit card needs along with integrated marketing promotions and programs into the customer conversations to provide strategic advice.
- Collaborated with BMO partners that helped to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
Merchandising
Canadian Tire
07.2019 - 05.2021
- Maintain merchandise on the retail floor and ensure that the retail basics are completed efficiently (labeling, product facing, and display areas etc.).
- Maintain inventory accuracy and identify/report low stock levels.
Assistant Manager
McDonald's
01.2016 - 01.2019
- Managed a team of 15 people to perform tasks efficiently.
- Resolved customer inquiries and complaints in a timely and empathetic manner.
- Cross trained and coordinated scheduling with team members to ensure seamless service.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours and inventory movements.
Education
Bachelor of Commerce - Marketing
University of Ontario Institute and Technology
Skills
- Proficient in Microsoft Excel, Word, PowerPoint, Access
- Strong communication abilities
- Cross-functional collaboration
- Detail-oriented approach
- Resilient in challenging assignments
- Efficient at acquiring new skills
Websites
Timeline
Shift Leader
JOEY Sherway
01.2024 - Current
Space Planning Specialist
Canadian Tire
01.2022 - 08.2025
Customer Service Representative
Bank of Montreal
08.2021 - 05.2022
E-Commerce
Canadian Tire
05.2021 - 09.2022
Internship Personal Banking Associate
Bank of Montreal
05.2021 - 08.2021
Merchandising
Canadian Tire
07.2019 - 05.2021
Assistant Manager
McDonald's
01.2016 - 01.2019
Bachelor of Commerce - Marketing
University of Ontario Institute and Technology
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