Amanda Jeanne Larabie
Ottawa
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Commercial and Residential Cleaner
Goldkey Property Management
09.2019 - 09.2024
- Residential and commercial cleaning on and off ongoing for many years unfortunately it hasn't been steady and permanent enough for me to be working only here there for leaving me with not much of a choice but look for something a little more permanent and consistent.
- Managed daily cleaning operations for diverse commercial and residential properties.
- Developed efficient cleaning schedules to optimize workflow and ensure timely completion of tasks.
- Conducted thorough inspections of cleaned areas to maintain high standards of cleanliness and hygiene.
- Collaborated with property management teams to address specific client needs and preferences.
- Resolved client concerns promptly, ensuring satisfaction with cleaning services provided.
- Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.
- Received positive feedback from clients due to the timely completion of scheduled cleanings without compromising quality standards.
- Provided excellent communication with clients regarding scheduling changes or specific service requirements based on individual preferences or property conditions.
- Managed inventory of cleaning supplies, ensuring adequate stock for all assigned tasks without overspending on materials.
Cashier/Customer Service
Giant Tiger
12.2022 - 03.2023
- All cashier and front end duties. Was a seasonal position.
- Processed high-volume transactions efficiently, ensuring swift customer service and satisfaction.
- Maintained accurate cash registers, balancing totals at shift end to prevent discrepancies.
- Assisted customers with product inquiries and provided recommendations to enhance shopping experience.
- Enforced store policies regarding returns and exchanges, ensuring compliance with company standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Unemployed
Gap Between the Years
04.2020 - 11.2022
- The reason for this large gap I believe is pretty much self-explanatory. However, I'll explain the short version of it all that I'm sure quite a few people in Ontario have the exact same or similar reasons for this large gap sadly. That is unfortunately caused by our dramatic experience with Covid and the on and off again shut down of everything pandemic that all of us went through and experienced sadly. Some of us a little worse than others unfortunately and the same went for a lot of the companies local and not local as well as some even ended up paying a much greater price to the extent of no longer being able to run their businesses anymore sadly and unfortunately. Each of us has our own experience and our own stories behind that whole ordeal and part of mine was that I was out of work during that time for many different reasons unfortunately. Covid of course being the main cause and the main reason sadly. Thank you so much for taking the extra time to read this portion of my resume it's very much appreciated.
Asst. Store Manager to Store Manager
ECKO UNLTD
02.2019 - 03.2020
- Marketing & Advertising (Maintained and kept up to date with social media and google advertisements).
- Recruit, hired, trained, scheduled and dismissed employees when necessary.
- Handled store promotions (“Merchandise” Applied and removed store promotions, when necessary, as well as kept up with the visual aspect of it all).
- Merchandise (Kept up with the store's displays of products, as new product would arrive product would get shifted from new to old bringing product out to the front of the store and shifting the older product to the back of the store.
- Keeping the store up to date always visually with the new weekly products that came in with shipments as well as with new promotions either selling the older product as well as even the newer product on a weekly basis).
- Customer relations/satisfaction (Building and maintaining personal/business relationships with our new and regular customers always giving them customer satisfaction).
- Achieved all development milestones and profitability goals.
- Ensured store safety and security measures were up to store standards.
- Responsible for maintaining and running a team of 3-6 employees as well as the store.
- Handled day-to-day operations, here are some of many (Emails- checking, responding, and sending out necessary emails for that day, received and unpacked shipments, sent out shipments when necessary, Ensured the store was always maintained, organized, tidy, and well kept.
- Managed/scheduled- shifts/hours not going over the mandatory total of weekly hours that was set out for amongst all employees.
- Kept sales volume high by using taught measures that were taught as well as learnt on my own.
- Conflict resolver, problem solving, ability to work under pressure and multitasking skills.
- Supervised daily store operations, ensuring optimal customer service and adherence to company policies.
- Trained and mentored new staff on product knowledge and sales techniques to enhance team performance.
- Analyzed sales data to identify trends and implement strategies for inventory management and merchandising.
- Developed promotional displays, improving product visibility and driving increased foot traffic.
- Collaborated with the management team to establish goals and action plans for store performance improvement.
- Monitored staff performance, providing constructive feedback to improve overall efficiency and morale.
- Executed loss prevention strategies, minimizing shrinkage through effective training and surveillance measures.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Develop and execute promotional strategies to increase foot traffic and sales revenue.
- Foster a positive work environment, enhancing team collaboration and performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- I only left this opportunity due to Covid starting and sadly this store was even closed permanently afterwards because of Covid.
Data Entry & Valet Attendant
Indigo Parking / Fairmont Château Laurie
03.2018 - 05.2018
- Kept work area clean and always organized for great visual satisfaction by guests.
- Entered and organized data into the computer system.
- Handled and organized guests car keys as well as slips for their vehicles.
- Always double-check data on paper before entering the data into the computer system ensuring that there were always no errors.
- Answered calls from management as well as guests attending to their such needs accordingly.
- Attended guests needs- answering questions and/or concerns that they may have had at the desk.
- Cash handling.
- Maintained and well-kept a professional dress code and conduct.
UBER DRIVER
Uber Partners
07.2017 - 11.2017
- Checked vehicle before and after each shift for any damage, left over properties, spills or messes that could have been left and then ensured it was properly cleaned and well maintained for either the shift that was just starting or the following shift.
- Kept accurate logs of all deliveries, lost & found, damages and so forth maintaining an organized logbook of all activities.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Transported clients from their residence to designated destinations.
- Demonstrated professional conduct with clients and/or their families always delivering outstanding customer service.
- Interacted with customers in a pleasant, cordial manner.
- Attentiveness and assertiveness in all dealings with customers/clients.
- Dependable, punctual, responsible, with an always kind and respectful mannerisms.
- Multitasked/time management skills.
- Conflict and resolution management skills.
- Possessed a positive attitude and outlook daily regardless of any outside or personal issue having the ability to be able to separate personal life with work life.
- Able to work under pressure and on demand.
Unemployed
Gap Between the Years
11.2011 - 06.2015
- The reason why there is this quite large gap between one job from November/2011 to the other June/2015 is because during that time I was a single parent of two children. One having severe behavioural struggles and issues to the extent that for those years till he was finally put into a special program that took place in a special classroom in a special school within the Public District SchoolBoard, it was completely and beyond impossible for me to be able to have any kind or type of employment at that time unfortunately because I was required to attend my son’s school almost daily to address those continuous problems/issues that were a recurrence at his school that either involved him whether he would create or cause the problems/issues that were being displayed resulting in incidents, or outbursts, or to the next extreme of the extent of safety concerns that were either directly concerning his safety and well-being with him being at risk or the safety and well-being of his fellow students being at risk because of the many different situations he would cause or create because of his behaviours that were caused unfortunately by his severe behavioural struggles and issues that were on going during that period of time. As you can tell from what I’ve just disclosed that all of this took a tremendous amount of my time and required my full undivided attention and most definitely dressing us under the circumstances. Unfortunately it took countless years of having to do all sorts of kinds of different tests, different try’s with different medications, doing many different programs, as well as enrolling and being on many different waiting lists for more different programs that would either help him or help with his special class in a school that could and would accommodate him with these issues and struggles as well as any/all other kinds of help for him to address these issues and struggles to help him and to ensure he can and will be successful in school without needing my full undivided attention and not having him get lost in the system as some children with the same issues/struggles do unfortunately, and to help as well as in his personal life in general over the course of those years which pretty much required all of my time, focus, energy and undivided attention to solely be on him and his needs throughout the duration of those years without any other distractions nor responsibilities that could take away my time and my attention from him. Therefor these are the reasons as to why there is such a large gap during those years. I was told by an inspired gentleman in a previous interview that when there are large gaps in one’s resume like I had that it was a good idea to inform employers of the cause or reason for it that it’s one of the most common things that employers look at and wonder why or are concerned about so I decided to add this portion to my resume that explains to employers the reasons behind my large gap. Thank-you very much for taking the extra time to read this portion that explains my large gap in my resume, I hope that it answers and explains any questions or concerns that you may have had regarding this large gap in my resume it’s very much appreciated.
Company Owner/Cleaner
Mother's Do It Best
04.2009 - 10.2011
- Built an organization of strong, technical and manufacturing talent from myself as well as my employees that supported my business.
- Maintained records for production, inventory, income, and expenses.
- Managed day to day preparations, interactions, quality control, and customer relations.
- Developed systems and procedures to optimize efficiency and quality.
- Identified and solved complex strategy problems to drive organizational goals.
- Implemented effective customer service procedures to encourage positive feedback.
- Monitored inventory and analyzed product costs.
- Built and maintained long-term customer relationships through effective customer service management and skills.
- Greeted customers and responded to customer inquiries and/or concerns.
- Promoted outstanding dynamic, positive and memorable guest experiences.
Education
Some college - Addictions/Phycology
Everest College
Ottawa, ON06.2018
GED - undefined
Algonquin College
Ottawa, ON06.2018
Some college - Office Administrative Assistant
CDI College
Ottawa, ON03.2010
Skills
- Detail Oriented (10 years)
- Call center (1 year)
- Customer service (10 years)
- Driving (10 years)
- Customer support (10 years)
- Problem/conflict resolution (10 years)
- Training & development (3 years)
- Skills of being able to deal and micromanage people of all sorts and kinds of different backgrounds of life (10 years)
- Scheduling (6 years)
- Inventory control (4 years)
- Operating systems (6 years)
- Retail sales (4 years)
- Results-oriented (8 years)
- Payroll software (4 years)
- Team building & management (4 years)
- Management (4 years)
- Sales (6 years)
- Retail management (2 years)
- Recruiting (4 years)
- Store Management Experience (2 years)
- Event Planning
- Microsoft Office (10 years)
- Microsoft Word (10 years)
- Microsoft Excel (10 years)
- Microsoft Powerpoint (4 years)
- Microsoft Outlook (10 years)
- Cash management/handling (10 years)
- Accounting (4 years)
- Pricing (4 years)
- Administration (2 years)
- Bookkeeping (4 years)
- Data entry (2 years)
- Finance Accounting (2 years)
- Graphic Design (2 years)
- Social Media Marketing (4 years)
- Time management (10 years)
- Leadership (10 years)
- Team management (4 years)
- Photography (4 years)
- Public Speaking (10 years)
- Visual Merchandising (2 years)
- Word processing (10 years)
- Cleaning Experience (10 years)
- Accounts Payable (4 years)
- Resolution-oriented (10 years)
- Fluent English (10 years)
- Assistant Manager Experience (2 years)
- Office Management (2 years)
- Email Marketing (5 years)
- Financial Report Writing (4 years)
- Conflict Management/Resolution (10 years)
- Multitasking/punctuality/working under pressure (high volumes) (10 years)
- Detail-oriented (10 years)
- Organization Operations & Administrative Experience (4 years)
- Organizational skills (OCD at it's finest!) (10 years)
- Strong interpersonal skills (10 years)
- Behavioral redirection skills (10 years)
- Self-directed & Self-sufficient skills (10 years)
- Energetic Positive work attitude & ethic (10 years)
- Superior communication skills (10 years)
- Accurate and detail oriented (10 years)
- Compassionate client care skills (10 years)
- Adaptive team player (10 years)
- Cash handling accuracy skills (10 years)
- Adobe Photoshop (5 years)
- Search Engine Optimization (SEO) (10 years)
- Resourceful (there’s always a solution to any problem or situation that may arise, there’s no issue/problem that can’t be solved, there’s no such thing as I can’t only I can and I will!) (10 years)
- Strong work ethic (10 years)
- Organizational growth (10 years)
- Multitasking proficiency (10 years)
- Reliability and punctuality (10 years)
- Initiative and Self-motivation (10 years)
- Staff training and development (5 years)
- Negotiation techniques 10 years)
- Professional appearance (10 years)
- Quality control standards (10 years)
- Record keeping (10 years)
- Confidentiality and discretion (10 years)
- Problem-solving capacity (10 years)
- Budgeting and cost control (10 years)
- Marketing and promotion (10 years)
- Conflict resolution (10 years)
- Daily reporting (5 years)
- Supply management (5 years)
- Willingness to learn (10 years)
- Teamwork (10 years)
- Time management (10 years)
- Attention to detail (10 years)
- Multitasking Abilities (10 years)
- Excellent communication (10 years)
- Critical thinking (10 years)
- Organizational skills (10 years)
- Active listening (10 years)
- Adaptability and flexibility (10 years)
- Productivity and time management (10 years)
- Decision-making (10 years)
- Communication and interpersonal skills (10 years)
- Detail-oriented (10 years)
- Relationship building (10 years)
- Flexible schedule (10 years)
- Task prioritization (10 years)
- Goal setting (10 years)
Certification
Driver’s License Class Full G License from August 2006 to Present.
Languages
English - Fluent
English
Professional Working
Additional Information
I have completely open availability that consists of days, evenings, weekends, overnights and holidays.
Timeline
Cashier/Customer Service
Giant Tiger
12.2022 - 03.2023
Unemployed
Gap Between the Years
04.2020 - 11.2022
Commercial and Residential Cleaner
Goldkey Property Management
09.2019 - 09.2024
Asst. Store Manager to Store Manager
ECKO UNLTD
02.2019 - 03.2020
Data Entry & Valet Attendant
Indigo Parking / Fairmont Château Laurie
03.2018 - 05.2018
UBER DRIVER
Uber Partners
07.2017 - 11.2017
Unemployed
Gap Between the Years
11.2011 - 06.2015
Company Owner/Cleaner
Mother's Do It Best
04.2009 - 10.2011
Some college - Addictions/Phycology
Everest College
GED - undefined
Algonquin College
Some college - Office Administrative Assistant
CDI College