Amanda Iraheta
Toronto,ON
Summary
Hardworking employee specializing in customer service - devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supply Secretary
Toronto Catholic District School Board
08.2023 - Current
- Provide administrative support to the principal, teachers, and other school personnel.
- Support school principal and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks.
- Maintain student records, including attendance data and grade reports.
Concierge Team Lead
Maple Leaf Sports and Entertainment
Toronto
01.2017 - Current
- Extend warm and professional greetings to VIP guests, suite holders, and their families upon arrival and departure at events.
- Efficiently direct guests to their designated suites or areas with precision and courtesy.
- Manage and execute special requests from guests, ensuring meticulous attention to detail.
- Prioritize the enhancement of the guest experience at all times.
- Demonstrate sensitivity to guest preferences, needs, and diverse backgrounds.
Respite Care Worker
Private Families
05.2023 - 09.2023
- Assisted families with non-verbal children with special needs at home.
- Ensured client safety both at home and in the community.
- Supported socialization through outings and recreational activities.
- Encouraged positive behavior with reinforcement techniques.
- Provided assistance with personal hygiene and daily living tasks.
- Fostered strong, trusting relationships with clients and families.
Program Staff Team Lead
Casa Loma
Toronto
06.2022 - 12.2022
- Assisted guest services and program staff with various tasks: checking tickets, aiding guests, arranging school group activities, and addressing inquiries.
- Managed inventory by checking and restocking supplies.
- Supported staff and actors during Legends of Horror and Christmas at the Castle events by greeting attendees, managing lineups, ensuring costume quality, and resolving issues during operating hours.
ESL Teacher
Global Village
Toronto
06.2018 - 07.2019
- Instructed English as a second language to classes of 20-30 students of varied cultural backgrounds to develop their language proficiency and skills
- Customized lessons in accordance with the school curriculum and students needs
- Prepared coursework and student evaluations.
Receptionist
Fuzz Waxbar
Toronto
09.2015 - 09.2017
- Delivered exceptional customer service across all channels.
- Managed records and assisted colleagues while adhering to directives and maintaining organization.
Cashier
Loblaw
Toronto
07.2010 - 07.2015
- Skillfully processed customer orders, managed bagging and payments, ensuring a seamless experience.
- Prioritized customer satisfaction and promptly resolved any issues with professionalism and courtesy.
Education
Bachelor of Arts - Educational Studies
Ontario Tech University
Oshawa04-2025
Teaching English as a Second Language -
Humber College
05.2018
Bachelor of Arts - English
University of Toronto
12.2016
Skills
- Exceptional Verbal and Written Communication
- Strong Customer Service Expertise
- Advanced Organizational Skills and Efficiency
- Effective Leadership and Collaborative Teamwork
- Proficient in Time Management and Adaptability
- Well versed in Microsoft Office Suite and Google applications
- Skilled in digital tools such as Canva and ChatGPT
- Spanish and Portuguese languages
Certification
Smart Serve Certified
Timeline
Supply Secretary
Toronto Catholic District School Board
08.2023 - Current
Respite Care Worker
Private Families
05.2023 - 09.2023
Program Staff Team Lead
Casa Loma
06.2022 - 12.2022
ESL Teacher
Global Village
06.2018 - 07.2019
Concierge Team Lead
Maple Leaf Sports and Entertainment
01.2017 - Current
Receptionist
Fuzz Waxbar
09.2015 - 09.2017
Cashier
Loblaw
07.2010 - 07.2015
Bachelor of Arts - Educational Studies
Ontario Tech University
Teaching English as a Second Language -
Humber College
Bachelor of Arts - English
University of Toronto
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