AMANDA HUTCHINSON
Pincher Creek,AB
Summary
Highly skilled Senior Customer Service Representative with a background in customer-focused environments. Extensive experience resolving customer inquiries, improving customer satisfaction levels, and overall operational improvements. Strengths include strong communication skills, conflict resolution abilities, and leadership qualities that foster team synergy. Influence positive changes within my current position.
I am a very personable representative and know almost every client that walks into our Banking Centre by their first name, and I try to remember those who are new, making their banking experience pleasant and caring about their banking needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
CIBC
Pincher Creek, Alberta
06.2017 - Current
- Informed customers about new products or services available through the bank.
- Handled cash deposits and withdrawals accurately according to established procedures.
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
- Performed general clerical duties such as filing documents related to customer accounts.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Processed wire transfers in accordance with established policies and procedures.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Recently started opening new accounts for existing and new clients.
- I recently learned how to redeem a non-registered GIC/Flexi GIC.
Education
GED -
Olds College
Olds, AB09-2000
High School Diploma -
Matthew Halton High School
Pincher Creek, AB05-1999
Skills
- Customer service
- Cash handling
- Fraud detection
- Account management
- Complaint resolution
- Regulatory compliance
Certification
- First aid/CPR
References
- Efnan Dogan
- CIBC BCL Lethbridge, Ab
- Other References upon Request
Timeline
Senior Customer Service Representative
CIBC
06.2017 - Current
GED -
Olds College
High School Diploma -
Matthew Halton High School
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