Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amanda Holmes

Oromocto,New Brunswick

Summary

Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.

Overview

9
9
years of professional experience

Work History

Front Desk Supervisor

CFMWS
11.2023 - Current
  • Supervised gym staff to ensure proper adherence to safety protocols and efficient operations.
  • Enforced rules and held customers accountable for not following gym regulations.
  • Monitored workers for performance, professionalism and service quality.
  • Improved response times to guest requests through effective delegation of tasks among team members.
  • Ensured compliance with safety protocols at the front desk area, contributing to a secure environment for both customers and staff members.
  • Empowered workers to independently handle common issues and maintain strict safety standards.
  • Facilitated hiring, training and evaluation of staff.
  • Enhanced customer satisfaction by addressing concerns and resolving issues promptly and professionally.
  • Evaluated employee performance and provided constructive feedback, promoting professional growth among staff members.
  • Streamlined scheduling processes, minimizing conflicts and ensuring adequate staff coverage during peak hours.
  • Ensured smooth daily operations by overseeing front desk responsibilities including member check-ins, billing inquiries, and general customer service.
  • Collaborated with management to develop strategic plans for operational improvements and business growth.

Gym Attendant

CFMWS
02.2023 - 11.2023
  • Enforced rules and held customers accountable for not following gym regulations.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Processed payments and provided receipts to establish proof of transaction.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Provided recommendations and advice for customers to explore and try different products.
  • Responded to all customer inquiries thoroughly and professionally.

Sales Associate

Canex
05.2022 - 02.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.

Childcare Provider

Cody Fanning
08.2018 - 09.2019
  • Developed age-appropriate activities and crafts to engage children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Encouraged children to develop healthy social and emotional skills.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Liaised with parents and guardians to discuss child progress.

Shift Supervisor

Indigo Books
12.2015 - 03.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Applied security, safety and loss prevention strategies during shifts.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Education

Bachelor of Arts - Human Services

Athabasca University
Athabasca, AB
12.2026

MOA Diploma - Medical Office Administrator

CDI College
Edmonton, AB
11.2015

Skills

  • Cash Handling Procedures; Cash Register Operations
  • Business Correspondence; Computer Software; Microsoft 365
  • Staff Assignments; Scheduling; Conflict Resolution
  • Customer Satisfaction; Customer Retention; Issue Resolution
  • Personnel Management; Personnel Selection
  • Safety Guidelines; Security Procedures; Loss Prevention
  • Opening and Closing Procedures
  • WHMIS
  • First Aid
  • Bilingual; Fluent in English; Functional in French

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Front Desk Supervisor

CFMWS
11.2023 - Current

Gym Attendant

CFMWS
02.2023 - 11.2023

Sales Associate

Canex
05.2022 - 02.2023

Childcare Provider

Cody Fanning
08.2018 - 09.2019

Shift Supervisor

Indigo Books
12.2015 - 03.2017

Bachelor of Arts - Human Services

Athabasca University

MOA Diploma - Medical Office Administrator

CDI College

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Amanda Holmes