Summary
Overview
Work History
Education
Skills
Certification
Timeline

Amanda Hewko

Mississauga,ON

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Veterinary Assistant

Market Lane Animal Hospital
Woodbridge, ON
06.2020 - Current
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors
  • Positioned animals for diagnostic imaging such as x-rays and scans
  • Administered medications to animals in treatment and documented changes in condition
  • Recorded symptoms and documented medical observations to inform treatment decisions
  • Answered owner animal health questions and advised on best care practices
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care
  • Collected patient biopsies and blood samples for laboratory analysis.

Manager/Server/Bartender

Chuck's Roadhouse
Brampton, ON
03.2018 - 05.2022
  • Accomplished multiple tasks within established timeframes
  • Onboarded new employees with training and new hire documentation
  • Cross-trained existing employees to maximize team agility and performance
  • Maximized performance by monitoring daily activities and mentoring team members
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Cultivated warm relationships with regular customers
  • Kept bar presentable and well-stocked to meet customer needs
  • Followed alcohol awareness procedures for preventing excessive guest intoxication
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Supervised labor costs and departmental expenses to remain in line with budget.

Server

Cabaret Group
Mississauga, ON
04.2008 - 03.2018
  • Cultivated warm relationships with regular customers
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Bussed and reset tables to keep dining room and work areas clean
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Increased sales significantly by upselling higher-end products to customers

Education

Diploma - Legal Administrative Assistant

Everest
04.2012

High School Diploma - undefined

Wexford C.I
06.2003

Skills

  • Specials Promotion and Upselling
  • Team Player
  • Customer Service and Rapport
  • Food and Beverage Service
  • High-Volume Dining
  • Hospitality Service Expertise
  • Managing Operations and Efficiency
  • Issue and Conflict Resolution

Certification

Smart Serve

Timeline

Veterinary Assistant - Market Lane Animal Hospital
06.2020 - Current
Manager/Server/Bartender - Chuck's Roadhouse
03.2018 - 05.2022
Server - Cabaret Group
04.2008 - 03.2018
Everest - Diploma, Legal Administrative Assistant
Wexford C.I - High School Diploma,
Amanda Hewko