Amanda Hernandez
Bellflower
Summary
Dedicated and enthusiastic professional seeking an opportunity to contribute to departmental success through strong work ethic, keen attention to detail, and excellent organizational abilities. Brings over 10 years of customer service experience, with a proven ability to adapt, learn quickly, and excel in diverse responsibilities. Committed to supporting team goals and delivering high-quality service in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Postal Worker
United States Postal Service, USPS
11.2019 - Current
- Supported colleagues in managing high-volume periods through effective teamwork and communication during peak mailing seasons.
- Improved mail delivery efficiency by organizing and sorting mail according to delivery routes.
- Strengthened relationships with local communities through courteous interactions while delivering their essential correspondence daily.
- Handled large volumes of mail with precision and accuracy, minimizing errors and ensuring timely delivery to recipients.
Groomer
Petco
06.2015 - 11.2019
- Maintained a clean and organized grooming environment, ensuring the safety and well-being of both pets and staff.
- Managed multiple appointments concurrently, balancing competing demands while maintaining high-quality results for each pet.
- Provided exceptional customer service through clear communication, addressing concerns promptly and professionally.
- Reduced customer wait times by implementing time management strategies in the grooming process.
Cashier
Dollar Tree
06.2014 - 06.2015
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
High School Diploma -
Bell High School
Bell, CA05-2014
Skills
- Superior customer service
- Effective written and oral communication skills
- Teamwork and collaboration
- Multitasking
Timeline
Postal Worker
United States Postal Service, USPS
11.2019 - Current
Groomer
Petco
06.2015 - 11.2019
Cashier
Dollar Tree
06.2014 - 06.2015
High School Diploma -
Bell High School
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